Add live captions to your Video Call
Add live captions to your video call for hearing impaired callers with the click of a button
For Video Call consultation participants who are deaf or hearing impaired, it can be challenging to fully participate in online verbal communications. Live captioning provides access to spoken dialogue displayed on the screen in real-time. Live captions can be generated in a Video Call with the press of a button.
Please note: To generate Live Captions in your Video Call please use the Microsoft Edge, Google Chrome or Apple Safari browser. Mozilla Firefox does not support the Live Captions application.
To generate Live Captions during a Video Call:
| The Live Captions button is located in the control buttons along the bottom of the Video Call screen. Click on the Live Captions (CC) button to start generating live captions. Please note: If not enabled in the clinic, this button will not appear in the Video Call screen. Please contact your clinic administrator for more information. |
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| Once the host in the call clicks the CC button, they can start the Live Captions for all participants. |  |
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Generating live captions The Live Captions app will now convert the audio from Video Call participants to text, for everyone in the call to view. Live captions will appear in a text box that can be moved to a convenient location in the Video Call screen, as desired for each participant. The text is colour coded and will match the colour of the speaking participant’s display label in their screen (ie their name), for easy identification. Please note: You will get the best experience when using this application with headphones. If not, your speaker may produce an echo sound that can feed back into your microphone. This can result in the participant being misidentified by the application. |
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There is a Settings cog at the top right of the transcription window. Click on this to change the size of the text, by clicking on the Smaller or Larger buttons. Clicking on a person's name here will deselect them and you will no longer see their text convert to speech (this will not affect other people's view in the call). |
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Moving and resizing the text box The text box can be resized by clicking and dragging from the bottom right hand corner to show more or less text. It can also be moved around the Call Screen, to avoid covering up any buttons or a participant's face. The text cannot be edited but if the host notices anything incorrect in the voice to text displayed, they can let the patient know and repeat that part of the consultation. |
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Downloading the text The generated text can be downloaded by the host, if required, and added to the patient's record as a record of what the health service provider has said during the consultation. To download the text, click on the download button under the settings cog at the top right of the text box (highlighted in red in this image). Remember you must do this before the call ends, as the live captions will not persist beyond the call unless you download it. |
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The text downloads as a PDF file with timestamp for your records. The participant colour coding persists in this file. Only the host can download the transcript. |
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Configuration options for Clinic Administrators
Clinic administrators have the choice to enable or disable Live Captions for Video Calls in their clinic and there are various configuration options for the font and size, as outlined below:
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The Live Captions App can be accessed via Apps in the LHS menu of the Clinic Waiting Area. There is a Details and also a Configure tab. Click on Configure. Download is off by default, so enable this if you want clinicians to be able to download the transcript. Text and background colour options You can add a privacy notification, if desired, to inform participants the consult is being transcribed.
Please note: if the app is not enabled, the Live Captions will not appear in the call screen for any calls in the clinic. |
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| To Uninstall the App completely, click on the Uninstall button. Please note: if the App is Uninstalled, you cannot simply search for it and reinstall it. You will need to send us a request to have this installed again by our developers, so it is best to leave the app installed and simply disable it, as outlined above. |
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