Services on Demand application
Information for clinic members about requesting an on-demand service during a Video Call
The Services on Demand application facilitates health service providers to request an on-demand service from the call screen in their current Video Call. For example, a clinician could request an on-demand interpreter during a call with a patient or client from a non-English speaking background.
Please note, Video Call does not provide the service you are requesting. Prior to enabling and using the application in your clinic, processes must be agreed with the on-demand service provider(s) your clinic has a contract with. This can be an internal or external service. The application sends an invitation to a nominated email address with a link to the current active Video Call, which can be used by the requested service provider (eg interpreter) to come directly into the call.
Services on Demand is a flexible application that Clinic Administrators can configure to suit the clinic needs, adding one or more services, as required. Clinic administrators are required to enable and configure the application, including giving it a suitable name, before it becomes available in the Apps & Tools drawer in the Video Call Screen.
Please note, there is an add-on that allows an Auslan interpreter from Expression Australia to be requested in a Video Call.
The video below shows how to configure and use the application
Configuration options for Clinic Administrators
The following information outlines the steps for configuring the Services on Demand application:
| To configure the application Clinic administrators go to Apps in the LHS menu of their clinic - only clinic admins will have access to the Apps section. |
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| Locate the Services on Demand App and click on the Details cog. |
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Select the Configure tab
Clinic admins configure the app to request on-demand services the clinic has access to and an account with. Requesting procedures should be agreed prior to configuring and the service email address for received requests must be ready. |
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There are 4 configuration tabs.
Enable tab: Here you can Enable the app for it to display in the call screen for all calls in the clinic.
Enabling Available during clinic hours With this enabled the application is available when your Video Call clinic is open. Otherwise you must set the app hours manually.
Enable Allow Guests to invite if you want this option for guests in all clinic calls. |
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Services tab:
In this tab you can add and configure the services that will be available in the application.
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To add a new service, click the Add button, give the service a name and add the email address that the requests will be sent to. The bottom image shows service details added.
Remember to click Save at the bottom of the page if you make any changes. |
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| In the Services tab you can also add languages, if appropriate for the services available, eg interpreter service. |
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Using the Services on Demand application during a call
Once configured and enabled in the clinic, the application will be available for Clinic members in a Video Call consultation, during the configured hours of operation for the application. To use the Services on Demand application during a call:
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In the Call Screen: The App will be available in the Apps & Tools drawer for health service providers when they are in a Video Call. Please note, this application can be named at the clinic level. In this example the configured name for the app, as configured by the clinic administrator, is Interpreter on-demand. |
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| Clicking on the app shows this screen to start the request. It includes a message for the requesting clinician, as configured by the clinic admin. Click on Begin to bring up the request form. |
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| Fill out the available options to request the on-demand service. |  |
| If various options have been provided for a field, clicking on the displayed option will bring up a dropdown selection. In this example we are requesting a French interpreter. |
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| If the Gender Preference option has been enabled in the clinic, click on the displayed option to select your preferred option. |  |
| Once the request form is completed, click on Submit Request. | |
| A confirmation message appears and you can now close the app. Once the requested service provider receives the request, they use the provided link to come directly into the Video Call. |
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