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    Topics

  • Clinicians
    • Getting Started
      • Getting started with Video Call
      • Getting started with Video Call in four easy steps
      • Guides to download and email or print
      • Videos to share or embed on your website
    • What Do I Need?
      • What you need to make a Video Call
      • Video Call do's and don'ts
      • Medicare information
      • Who to contact for support and advice
      • Web browser requirements
      • Equipment list recommendations
      • Video Call via Satellite
      • Noise Cancelling Software
      • Equipment for a Group Setting
    • Conduct a consultation
      • Conduct a call in the waiting area
        • Create account and sign in to Video Call
        • Shortcuts for Video Call sign in
        • Sign in Using Single Sign-On (SSO)
        • Join a Video Call and consult with your patient/client
        • Start a New Video Call in the clinic waiting area
        • Conduct Group Calls using Video Call
        • How to access your Video Call consultation
        • Clinic Waiting Area in call on-hold function
        • Your account profile and settings
        • View my roles and permissions
        • My clinics summary
        • Adding a SIP participant to a healthdirect Video Call
        • Interpreter services and workflows
        • Call quality rating
        • Sharing presentation slide-shows
        • Tabbing between the call screen and waiting area
        • Call Activity view
        • Clinic Dashboard
        • Workflow options for conducting a Video Call consultation
        • Embedded Call View
        • Select your required camera for Video Call
        • Offline status for waiting callers
      • Call Screen
        • The Video Call screen
        • Call Screen layout
        • Call screen buttons
        • Hover control buttons in the Call Screen
        • Call screen settings
        • Picture in Picture (PiP)
        • Changing your background in Video Call
        • Using the Call Manager during a call
        • Change video quality settings in a call
        • Add live captions to your Video Call
        • Adding a phone participant to a Video Call
        • Lock/Unlock a Video Call
        • Indication when a participant feed is not available
        • Audio quality settings
        • Take notes during a Video Call
        • Apple Virtual backgrounds in macOS Sequoia
      • Using Meeting, Group and User rooms
        • Organisational structure within Video Call
        • Waiting areas, meeting rooms and group rooms: what's the difference?
        • Using Video Call Meeting rooms
        • Using Video Call User Rooms
    • Waiting area
      • Waiting Area
        • The Clinic Waiting area explained
        • Notifications to callers in the waiting area
        • Transfer a call to another clinic
        • Add participants to your current Video Call
        • Waiting Area caller information
        • Searching, customisation, sorting and filtering in the waiting area
        • Editing Entry Field columns in the Waiting Area
        • Clinic name and Left Hand Side menu
        • How to receive waiting area alerts
        • Waiting Area Right Hand Side column
      • Share clinic link
        • Share waiting area link via email or SMS
        • Information to provide to your patients
        • Video Call QR Code generator for clinic links
        • Create an accessible patient link
      • Waiting Area Alerts
        • How to receive waiting area alerts
        • Enable/disable desktop notifications for all your clinics
      • Caller entry fields
        • The Clinic Waiting area explained
    • Apps & Tools
      • Video Call Apps & Tools - share resources
      • Apps & Tools Resource Libraries
      • Using the Resource Toolbar with Apps & Tools
      • Video Call Apps
      • Virtual Forms application
      • Patient Consult Summary
      • Services on Demand application
      • Far end camera control application
      • Add live captions to your Video Call
      • Add a YouTube video to your call
      • Annotating over a shared medical device
    • Remote Vitals Application
      • Remote Vitals Application home page
      • Pulse Oximeter remote vitals
      • ECG Remote Vitals
      • Spirometer Remote Vitals
      • Thermometer Remote Vitals
      • Blood Pressure Remote Vitals
      • Digital Scales Remote Vitals
      • Patient information for Remote Vitals application
      • Compatible medical devices
      • Blood Glucose Remote Vitals
      • Parsys Telemedicine Station
    • Training
      • Video Call Training sessions and videos
      • Training information for Team Members
      • Video Call knowledge quizzes
    • Pre-call Test
      • Conduct a pre-call test
      • Allowing camera and microphone access for Video Call
    • Workflows
      • Interpreter services and workflows
      • Video Call workflow examples
    • Primary Health Care
      • Interested in healthdirect Video Call?
      • Using healthdirect Video Call in General Practice
      • Technology and troubleshooting
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      • Other useful resources
      • Video Call Training sessions and videos
    • Video Call in Aged Care
      • Introducing video telehealth to your Aged Care service
      • Getting Started with healthdirect Video Call - RACH
      • Using healthdirect Video Call
      • RACH Technology and Trouble Shooting
      • Useful resources for RACH staff
      • Aged Care clinic administration
      • Using medical carts with Video Call
  • Administrators
    • Organisation Administration
      • Configure your organisation call interface
      • Add and manage organisation administrators, coordinators and reporters
      • Organisation Information configuration
      • My Organisations summary
      • Create and delete clinics within an organisation
      • Organisation reporting configuration
      • Using a Custom URL for your health service
      • Jira Cloud Service Desk
      • Joining a call organisation configuration
      • Organisation custom waiting experience configuration
      • Video Call Savings Calculator
    • Clinic Administration
      • Clinic Admin configuration options
      • Configure your clinic call interface
      • Configure the clinic waiting area
      • Create and delete meeting rooms and group rooms
      • Configure your basic Clinic settings
      • Configure the call quality settings for your clinic
      • Configure the clinic Waiting Experience
      • Customise your Short URL for your clinic
      • Joining a call configuration options
      • Create templates for room email invitations
      • Information to provide to your patients
      • Share waiting area link via email or SMS
      • healthdirect Video Call integration with EMR systems
      • How to skip the second ‘Start Video Call’ page
      • Devolved Local Recording
      • Integrate Video Call into your clinic workflow
      • Waiting Area Consent
      • Additional Integration methods
      • Training page for Clinic Clerks
      • New Feature and Improvement requests
      • Patient Entry Points And Website Buttons
      • Video call Message Hub
    • Manage Team Members
      • Add and manage team members
      • Bulk import process for user accounts
      • View a summary of all users in your organisation
      • Video Call roles and permissions
    • Video Call Apps
      • Video Call Apps
      • Configuring Post Call Links
      • Video Call App Marketplace
      • healthdirect Video Call Payment Gateway
      • Services on Demand application
      • Sound Application
      • Patient Consult Summary
    • Reports
      • Organisation reports
      • Clinic reports
      • Qlik Reporting Tool
    • Patient Flyers and Entry Points
      • Create an accessible patient link
      • Patient appointment flyer with QR Code
      • Video Call QR Code generator for clinic links
  • Patients
    • How to attend a consultation (for patients)
    • Quick Guide: Patient guide for attending a consultation
    • Allowing camera and microphone access for Video Call
    • Video Call tips for Patients
    • Video Call control buttons on your mobile device
    • Turning on Do Not Disturb on your phone
    • Using iOS devices to participate in a Video Call
    • Apple Reactions on iOS and MacOS devices
    • Message for callers experiencing internet issues while waiting
    • Patient information for Remote Vitals application
    • Translating Video Call patient screens into other languages
    • Video Call control buttons on your mobile device
    • Share an Image or PDF on a mobile device
    • Quick Guide: Take and share a photo on a mobile device
  • Technical
    • Technical Basics
      • Devices and operating system requirements
      • Enable and disable web browsers saving your passwords
      • Bandwidth and data usage
      • Adjust your microphone volume
      • Video Call performance vs other platforms
      • Privacy, Security and Scalability
      • Known issues and limitations
      • Unplanned system outage notifications
      • Essential 8 Maturity Model
      • Select your required microphone and speakers for Video Call
    • Troubleshooting
      • Troubleshooting Guide
      • Troubleshooting: Browser issues when signing in
      • Troubleshooting audio and video issues during a call
      • Internet connection requirements
      • Troubleshooting: Issues identified in a pre-call test
      • Troubleshooting pre-call test internet quality issues
      • Allowing camera and microphone access for Video Call
    • For IT
      • Video Call performance vs other platforms
      • Privacy, Security and Scalability
      • Unplanned system outage notifications
      • Network basics for Video Call
      • Media pathways for Video Call
      • Troubleshooting Video Call Connection Errors
      • Whitelisting Healthdirect Video Call
      • Integrating Video Call into your organisation's SSO Process
      • Video Call via Satellite
      • Webhooks and API integration with Video Call
    • Compatible devices
      • Devices and operating system requirements
      • Compatible medical devices
      • Equipment list recommendations
      • Examination cameras and scopes
      • Vision Glasses
      • Ultrasound image sharing
      • How to select a scope or camera in a Video Call
      • Digital stethoscopes
      • Annotating over a shared medical device
  • Service Updates
    • Coming Soon
      • Coming Soon to healthdirect Video Call
    • Bulletins
      • healthdirect Video Call bulletin links
    • Live Updates
      • Video Call status page
      • Video Call live updates
      • New in this release
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      • Healthdirect Video Call Priorities
  • About Video Call
    • About
      • Using healthdirect Video Call in General Practice
      • Video Call access for Primary Health Services
      • What is Healthdirect Video Call?
      • How Video Call is different from traditional video conferencing platforms
    • Articles and Case Studies
      • Use Cases, Articles and Reports home page
      • Use case examples of organisations using Video Call
      • Articles, Social Media Posts and Research Projects
      • Healthdirect Australia reports featuring Video Call
      • Primary Health Network (PHN) information regarding Video Call
      • Video Call use case scenarios
    • Access
      • Using Video Call in private practice
      • Video Call access for Primary Health Services
      • Need a Video Call account?
      • Video Call jurisdiction lead contact information
    • Policies
      • Platform Terms of Use - Signed-in users
      • Cookie policy
      • Platform Terms of Use - Callers and Guests
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Homearrow_forward_ios Cliniciansarrow_forward_ios Apps & Tools

Far end camera control application

Pan tilt and zoom a compatible participant camera remotely during a Video Call


The Far end camera control application allows participants in a call to remotely control another participant's camera, providing it has Pan Tilt Zoom (PTZ) capability. PTZ cameras can provide a high-quality video feed with enhanced visuals, making it easy for a remote healthcare provider to view and assess a patient's condition remotely. If enabled in the clinic, hosts in the call will see a PTZ app icon in Apps & Tools, which they can click to launch the application. They then select the participant in the call whose camera they would like to control and, if the camera has the capability, the selected participant will see a screen where they give consent. The host can then control the selected participant's camera. 

Use cases for far end camera control include the ability for a remote specialist to support the assessment of a patient in hospital or in a emergency department. It can also include a GP or specialist assessing a patient who is with a nurse in a remote clinic location with a camera capable of PTZ.

There is also the option to allow another participant to control the selected camera owner's camera. An example use case for a guest controlling the host camera is a remote specialist invited to the call as a guest - and they need to control the remote camera where the patient is with the host. Allowing them to control their own camera gives them the option to control their PTZ capable camera from their call screen.

The far end camera control application is enabled in the clinic by the clinic administrator for the app to be available for clinic members during Video Calls. If not enabled, the app will not appear in Apps & Tools.

To ensure your camera is capable of being used with the far end camera control application, please visit this link and test the camera's capabilities. If you find that your camera supports PTZ using the link but does not function within the Video Call application, please contact contact us. 

Configuration options for clinic administrators

The Far end camera control application needs to be enabled and some simple configuration options made, before it will be available in the call screen for members of the clinic. The following information outlines the steps for configuring the Far end camera control application:

To configure the application, Clinic administrators go to Apps in the LHS menu of their clinic - only clinic admins will have access to the Apps section.
Locate the Far end camera control App and click on the Details cog.
Select the Configure tab

 

There are some simple configuration options for this application that can be selected and saved:

  • App Name: The default app name is Far End Camera Control and this can be renamed.
  • Enable App: enable the App so it is available in clinic calls. The default is 'off'.
  • Require Consent: enable this option if you request the requested camera owner to Consent to remote camera control.
  • Enable Gamepad Control: Allows users in the clinic to control the app with a supported game controller.
  • Enable Voice Control: This allows the camera controller the option to use voice control to control the selected camera.
  • Auto-hide Controls: When the app is being used, the controls will hide after a few seconds of inactivity.
  • Upload a CSV file with settings presets: Upload a CSV file with settings presets that will be available for all users in the clinic.

 

Remember to click Save at the bottom if you make any changes.

 
 

Using the Far end camera control application during a call

Once enabled and configured in the clinic, the application will be available for health service providers (clinic members) in a Video Call consultation. To use the Far end camera control application in the Video Call screen during a call:

App location

The App icon is located in Apps & Tools in the call screen. Click on the app icon to launch the application.

 

Start app or play tutorial

The app opens and you can either Start or Play Tutorial to find out how the app works.

 

Select Participants

Once you click Start, in the Select Participants window, select the required Controllers. Your name will appear by default as the controller.

 

Next, select the participant whose camera you want to control. 

 


 

 

Assigning control to others

You can allow other call participants to control the selected user's camera, as required. There can be multiple controllers but only one camera owner whose camera will be remotely controlled.

 

 

 

Consent

Once the participant is selected, if Consent is required in the clinic (this is configurable by the clinic admin), the requested participant will get a message to give consent, shown in this example. If Consent is not required, control will be granted immediately without their consent.

 

If the selected participant's camera is not PTZ capable, or only partially capable, you and the camera owner will see an alert message.

In this example only zoom control will be available.

 

If the camera is compatible with PTZ, you will now be able to control the camera. You can use the control overlay shown in this image to control the camera. Or click at the top, bottom, left and right of the camera feed to pan and tilt and draw a box to zoom in or out.


To see the selected camera feed more clearly, you can minimise your self view and focus on the other participant. In multi-person calls you can pin a participant and control their camera. You can also make a participant full screen to get a detailed view of their screen, if desired. Click here to read more about call screen layout options.

 

 

 

 

Click and box draw control 
Click near the top and bottom, left and right of the participant video feed to control the pan and tilt of their camera.

 

You can draw a box around an area to zoom in, as shown in this example. The bigger the box the closer the zoom.

Creating and using Presets

You can navigate the camera to a specific position and save this as a pre-set in your browser:

  • Set the desired camera position
  • Click on Presets at top left
  • Name your preset
  • Click add to add the preset for later use
  • The preset can be accessed in your current call and future calls in this browser, by clicking the presets button. 
  • Click Hide to hide the presets window

 

 

 

Control settings

The Control Settings overlay allows you set up the app to suit your needs. This includes:

  • Change the camera owner (top left initials)
  • Change the camera you are controlling (eg back or front camera for the selected camera owner)
  • Refresh the application
  • Make window full screen
  • Hide controls (app icon). Hides the controls after a few moments of inactivity
  • Settings (Presets, Joystick, Draw)
  • Take a screenshot - of the selected camera owner's screen
  • Enable/disable voice control

 

Settings

Click on the slider icon to access Settings. Here you can set up:

  • Presets - Set custom presets for camera positions
  • JoyStick control speeds - set how fast your JoyStick moves the camera position
  • Draw settings - set the speed of zooming in and out when drawing a box to control
     

 

 

                                  Presets on Settings

 

                                  Joystick settings

 

                                          Draw settings

Voice control

If enabled in the clinic, there is the option to turn on Voice Control to control the camera. Press the mic icon or Shift+V to enable voice control.

There is the capability to control speed for zoom and direction, eg you could say 20 times right, 4 times up, 10 x zoom in, etc. 

You can also say Preset number 1 to go to a camera preset location and Home to go to the Home position for the camera. You will see your voice commands display on the screen while the command is being actioned by the camera.

 

 

 

 

Keyboard shortcuts and mouse scroll controls:

  • You can use the up, down, left and right arrows on your keyboard to pan and tilt, and the + and - keys or mouse scroll to zoom in and out.
  • The H key will take you to the starting position for the camera. 
  • Clicking a specific location in the screen will make that point go to the centre of the screen. 
  • Some cameras will be more sensitive than others with regard to control, so you can decide which option gives the best result.
 
 

Remotely controlling an iPhone or Android phone camera

For patients who are attending the consultation using their phone, hosts in the call can control the zoom function during the call. Remote Pan and Tilt functionality will not be available  on these devices but the patient can move the phone easily to the required position. To control a phone camera remotely:

The App icon is located in Apps & Tools for health service providers when they are in a Video Call. Click on the app icon to launch the application. 
 

In the participant selection box that appears, select the participant whose camera you want to control. 

In this example the host is in a call with one other person, so only one name is available.

If you tick the 'Guest can control camera' checkbox, the selected guest can also control the camera in their video feed using the controls.


 

Once the participant is selected, if Consent is required in the clinic (this is configurable by the clinic admin), the requested person will get a message to confirm consent, shown in this example. If Consent is not required, control will be granted immediately without their consent.
 

You will now be able to control the camera.

 

For iPhones and Android phones the overlay controls will be the only control option. You cannot pan and tilt but you can use the Zoom slider and create Zoom presets. 


You also have access to all the options in the control settings overlay.

 

 

 
 

Supported PTZ capable cameras

The list of PTZ capable cameras below have been tested and confirmed as compatible with the Video Call service. There will be other compatible cameras that we have not yet tested, so please use this link to test an available camera that is not in this list. If you find that your camera supports PTZ using the link but does not function within the Video Call application, please contact contact us. 

Please note: Each camera will have its own default settings for functions such as zoom, pan and tilt speeds and the home position for the camera. If you notice any settings that are not set appropriately for your requirements, you should be able to access the camera settings and make adjustments before using the camera with the Far end camera control app in Video Call. Please contact the manufacturer if it is not clear how to do this.

Aver MD330U
4K PTZ camera with 30X optical zoom lens and AI Noise Reduction.
A group of white cameras
                                                                                                                                                                                                                                AI-generated content may be incorrect.

MD720UIS Medical Grade All-in-One PTZ Medical Camera

4K Ultra HD - excellent resolution

20x optical zoom

Voice control

Auto IR night view

 

AVer MD720UIS - Medical Grade All-in ...
Logitech ConferenceCam Connect
Portable ConferenceCam with Bluetooth® speakerphone
 
A close-up of a device
                                                                                                                                                                                                                                AI-generated content may be incorrect.
Logitech Rally
PTZ camera with Ultra-HD imaging system and automatic camera control
Minrray UV540
Full HD, Wide View Angle, Multiple Zoom Lens, Multiple Video Interfaces and Multiple protocols

OBSBOT Tiny 2 Lite AI-Powered 4K PTZ Webcam

AI Auto Tracking 

UHD 4K Resolution 

1/2” CMOS Sensor 

4X Digital Zoom with Auto Zoom Gesture Control 2.0, W Mini Tripod

 

OBSBOT Tiny 2 AI-Powered 4K Webcam

 

AI Auto tracking with Auto Zoom

UHD 4K Resolution 

Voice Control

Dynamic Gesture Control

1/1.5’’ CMOS

 

Polycom EagleEye IV USB Camera
Full HD (1080P) camera, covering a wide field of view of 72.5˚, with the mechanical pan, tilt, and 12x zoom
A screenshot of a video camera
                                                                                                                                                                                                                                AI-generated content may be incorrect.
Tenveo Tevo-VL20N-NDI
Full HD (1080P) 60fps 20x Zoom USB3.0 IP Live Streaming Camera
Yealink UVC84
4K PTZ Camera for medium and large room sizes.
Yealink UVC86
4K Dual-Eye Intelligent Tracking Camera for Medium and Large Rooms
 
 

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  • Video Call Apps & Tools - share resources

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