Adding a phone participant to a Video Call
How to use the Call Manager to call a phone participant in your current call
If you are interested in the use of the phone callout feature for your clinic, please contact us at videocallsupport@healthdirect.org.au.
When enabled in the clinic, you can add phone participants to a Video Call using the Call a phone button in the Call Manager. This allows you to dial a phone number from the Video Call screen and the phone participant will be included in the call. Example use cases could be to call an interpreter service and add an interpreter by phone or to call a specialist and add them by phone to the call. You can add up to two phone participants to a call.
Click here to access a downloadable Quick Reference Guide (QRG) for Call a Phone.
Please note, you can start a New Video Call in the waiting area and use the Call Manager to Call A Phone and connect a phone participant to your call (without a video participant). You can talk to the phone participant via the call screen, but you won't be able to see one another.
To add a phone participant to your current Video Call:
| Click on the Call Manager at the bottom right of your call screen. |
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| Click on Call a phone, which appears if enabled in your clinic. |  |
| In the Add a phone participant interface, type in the name of the person you are calling and either type in or paste their phone number. Then click on Dial. |
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| If favourite numbers for the clinic have been added in the clinic configuration, there is a favourites drop-down in the Phone Callout modal, making it easy to dial frequently used numbers. |
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When the person you are calling answers, they will come into the video call as a voice-only participant. You will see their participant tile in the call with their initials and a phone icon.
You can add up to two phone participants to a Video Call. |
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| You may hover over phone participants to select the keypad option if you need to use it to select menu options etc. |  |
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As you can with any other Video Call, click on Participants in the Waiting Area Dashboard to view information about the participants in the call, including:
Please note: as shown in the picture to the right, you will see no information regarding connection quality or camera for the voice-only participant. You can also disconnect participants from the call here if required. |
Phone call participant |
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If you want to leave the voice participant in the call with other participants but leave the call yourself, you can click the Hang Up button and choose to Leave call.
Only you will leave and the other participants will continue in the call. For example if you call a specialist on the phone and then leave the call once they are connected. |
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