When in a consultation with multiple participants you can put one or more participants on hold temporarily in the call. For example, you may be in a call with two other participants and would like to speak with one of them privately. You can put a participant on hold in the call and even though they are still part of the same Video Call, they cannot see or hear other participants until you accept them back into the call. You can do this multiple times during a call, as required.

Once put on hold in the call, participants will display in the Call Manager as on hold within your current call and you can accept them back into the call when you are ready.

Please note: Participants who are put on hold in a call using this function do not show as On Hold in the waiting area, as they are still technically part of the call. If you wish to put participants on hold in the waiting area where their status will show as On Hold you simply press the red hang-up button when in a call with only one other participant and select Leave Call.

To use the on hold function within the Call Manager:

Join a call with a patient/client and then add additional participants to the call, as required.
In the call screen, open the Call Manager using the icon at the bottom right of the call screen.
All participants in the call will have both a Place On-Hold and Disconnect button. Click on the name of the participant to see the options.     To put a participant on hold within your call, click on Place On-Hold.
A confirmation box will display. Click on Confirm Hold to put the participant on hold in the call.
They will now appear under Waiting Or On Hold.      If you hear an alert reminding you that someone is on hold, you can click on Busy? Mute this caller until you're ready to mute the reminder sound.
Participants on hold in a call see the waiting screen, as shown. They cannot see or hear other participants in the call while on hold.
When ready, click the Accept button to accept the on hold participant back into the call.      Deny will disconnect them from the call but they will have a link showing in their screen to rejoin the waiting area, if required.