Make sure your waiting area is enabled, so callers can access the clinic and be joined by their health service provider.
You can enable by selecting the toggle to On (blue colour) and then clicking on Save.

This is the default setting.

* Waiting Area Consultation Name and Specialty for Waiting Area are not currently used so you don't need to add anything in these fields.

Enable Confirm Call Entry 

If this is enabled using the toggle switch, when a health service provider clicks on Join with a caller in the waiting area a confirmation box will appear, showing who they are about to join. This adds an extra layer of privacy by reducing the chance of calls being joined in error from the waiting area by other team members in the clinic.
Please note the default setting for this confirmation is 'off'.

Display Current Queue Position 
If enabled using the toggle switch, waiting callers will be informed of their position in the waiting queue. Please note: this works best for on demand clinics rather than clinics using scheduled appointments, as it orders the queue based on the time people arrive in the waiting area.
Please note the default setting for this function is 'off'.

Enable Guest Notification Messages
If enabled using the toggle switch, patients and other callers will be able to send messages to the clinic while they are waiting or on hold in the clinic waiting area. Read more about two way messaging on this page.

Please note the default setting for this function is 'disabled'.

Remember to click Save at the bottom of the General configuration section if you make any changes.

Enable Custom URL when guests leave the waiting area.

For some clinical workflows, when a patient, client or other guest clicks the Leave the Waiting Area button before they are joined in a call, there is now the option to seek more feedback via a Custom URL for information or feedback. 

You could create and configure an exit survey to find out more information about why they left prior to being seen.