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US English (US)
FR French
DE German
ES Spanish
IT Italian
NL Dutch
PL Polish
JP Japanese
BR Portuguese (Brazil)
RU Russian
SE Swedish
CN Chinese
IL Hebrew
N Traditional Chinese
FI Finnish
MS Malaysian
TR Turkish
KR Korean
AF Dari
SO Somali
SA Arabic
VI Vietnamese
CS Czech
LV Latvian
NO Norwegian
SK Slovak
HU Hungarian
UA Ukrainian
RO Romanian
ID Indonesian
DA Danish
TH Thai
LT Lithuanian
GR Greek
BG Bulgarian
CM Mandarin
YU Cantonese
TH Thai (Thailand)
BE Belarusian
GE Georgian
MO Mongolian
BS Bosnian
HR Croatian
PT Portuguese
LO Laos (Lao)
KM Cambodia (Khmer)
SR Serbian
MY Myanmar (Burmese)
BN Bangladesh (Bengali)
UR Pakistan (Urdu)
SW Finnish Swedish
ET Estonian
CA Catalan
BE Dutch (Belgium)
IN Hindi
CK kurdish
AZ Azerbaijani
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IS Icelandic
SW Swahili
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SR Serbian Latin
AM Amharic
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  • 最新信息
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  • 入门和培训
    入门步骤 训练 通话前测试 需要一个帐户 我需要什么?
  • 使用视频通话
    对于患者 诊所仪表板 远程生理监测 应用程序和工具 指南和视频 工作流程 进行咨询 等候区 行政
  • 技术要求和故障排除
    故障排除预呼叫测试 对于 IT 兼容设备 技术基础 排除通话故障 需要幫忙?
  • 专业门户网站
    老年护理门户网站 初级卫生保健门户网站
  • 关于视频通话
    文章和案例研究 关于 政策 使用权 安全
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联系谁来获得支持和建议

如果您有任何疑问或要报告任何问题,请联系视频通话团队


视频通话服务台

1800 580 771

videocallsupport@healthdirect.org.au

视频通话支持时间

我们的视频通话支持团队于周一至周五上午 8 点至下午 6 点(当地时间)为该服务提供行政和技术支持。

视频通话 Jira Service Desk

您可以使用我们的视频通话 Jira Service Desk创建并查看服务请求(服务工单)的状态。通过上述支持邮箱发送邮件也会在 Jira Service Desk 中创建服务工单。

首先尝试我们的故障排除指南

致电之前,请先查看我们的故障排除指南 - 它们可以帮助您快速纠正许多问题:

  • 故障排除指南
  • 故障排除:首次登录时出现的浏览器问题
  • 故障排除:视频通话期间的问题
  • 故障排除:呼叫前测试中发现的问题

正常工作时间以外的关键问题

要报告必须在非工作时间处理的系统中断,请拨打我们的支持电话 1800 580 771 并按选项 2。

如果您的非工作时间问题并不紧急,请发送电子邮件至videocallsupport@healthdirect.org.au ,我们将在下一个工作日早上回复您。

联系您当地的 IT

您当地的 IT 部门可以帮助您解决与单点登录相关的问题以及诸如摄像头或麦克风无法用于视频通话等技术问题。

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