Configuration options for clinic administrators

The Far end camera control application needs to be enabled and some simple configuration options made, before it will be available in the call screen for members of the clinic. The following information outlines the steps for configuring the Far end camera control application:

 

To configure the application, Clinic administrators go to Apps in the LHS menu of their clinic - only clinic admins will have access to the Apps section.
Locate the Far end camera control App and click on the Details cog.
Select the Configure tab
There are some simple configuration options for this application that can be selected and saved: Enable App: enable the App so it is available in the call screen for your team members. The default is 'off'. Consent required: enable this option if you want the far end participant to Consent to remote camera control, once the application is launched and the required participant in the call is selected. Enable Joystick Controller?: This will create an overlay controller over the selected participant's camera feed. This setting defaults to 'off', as the default control option is a click (pan and tilt) and box draw (zoom) with keyboard shortcuts option. Please note, the control option can be changed during a Video Call by the host in the call. Remember to click Save at the bottom of the Configure tab, to save any changes.
There are also Pan Tilt and Zoom configuration options to make corrections for specific cameras your clinic will be using. Please note these will apply as defaults in the app for all team members and cameras and can be adjusted in the Call Screen during a Video Call: Reverse Pan Control: Reverses the pan direction (side to side), if required due to the setup of the camera/s. Reverse Tilt Control: Reverses the tilt direction (up and down), if required due to the setup of the camera/s. Pan Sensitivity Value: This can help calibrate the panning control speed for camera/s being controlled. This value can be ascertained by controlling the required camera and making small adjustments. Tilt Sensitivity Value: This can help calibrate the tilt control speed for camera/s being controlled. This value can be ascertained by controlling the required camera and making small adjustments. Zoom Sensitivity Value: This sensitivity control can assist with zoom speed for the required camera/s, if needed. Test with the required camera to ascertain this value. Remember to click Save at the bottom of the Configure tab, to save any changes.
Show interactive Tutorial allows a short tutorial to play for health service providers when they first open the application. They can access the tutorial at any time using the settings dropdown at the top right of the controlled camera's feed during a call.

Using the Far end camera control application during a call

Once enabled and configured in the clinic, the application will be available for health service providers (clinic members) in a Video Call consultation. To use the Far end camera control application in the Video Call screen during a call:

Click here to watch the demonstration video.

The App icon is located in the bottom right control buttons for health service providers when they are in a Video Call. Click on the app icon to launch the application. Only hosts in the call will see this icon, guests and other callers do not have access to control another participant's camera.
In the participant selection box that appears, select the participant whose camera you want to control.  In this example the host is in a call with once other person, so only one name is available. If you tick the 'Guest can control camera' checkbox, the selected guest can also control the camera in their video feed using the controls.
Once the participant is selected, if Consent is required in the clinic (this is configurable by the clinic admin), the requested person will get a message to confirm consent, shown in this example. If Consent is not required, control will be granted immediately without their consent.
If the selected participant's camera is not PTZ capable, they will see this message. They may not have a PTZ capable camera to switch to, in which case they can let you know and the consultation can continue without PTZ control.
If the camera is compatible with PTZ, you will now be able to control the camera. You will see a red outline around the controllable camera feed in the call screen, as shown in this example. To see the selected camera feed more clearly, you can minimise your self view and focus on the other participant. In multi-person calls you can pin a participant and control their camera. You can also make a participant full screen to get a detailed view of their screen, if desired. Click here to read more about the call screen layout options.
Click and box draw control option  This control option does not show any overlay controls and you can click near the top and bottom, left and right of the participant video feed to control the pan and tilt of their camera. You can draw a box around an area to zoom in, as shown in this example.
PTZ control overlay With this control option, you will see the controls overlaid in the selected participant's camera feed. You can click at the top of this control window (in the grey opaque section) to move it around to the desired location in the call screen. Use the arrows to pan and tilt and drag the zoom control to zoom in and out.
Keyboard shortcuts and mouse scroll controls: You can use the up, down, left and right arrows on your keyboard to pan and tilt, and the + and - keys or mouse scroll to zoom in and out. The H key will take you to the home setting for the camera. Clicking a specific location in the screen will make that point go to the centre of the screen.  Some cameras will be more sensitive than others with regard to control, so you can decide which option gives the best result.
Settings and control options Once a camera is being controlled, there is a dropdown menu at the top right of the camera feed, allowing you to perform functions and create desired settings. These are (from top to bottom): Select guest (if you would like to switch to another guest in the call and control their camera)  Take screenshot - of the selected user's camera feed Settings and Presets - edit settings and create presets Switch controller type - select either the click, mouse scroll wheel and box draw option or joystick controller. The default control option is set by the clinic admin but this can be changed by the host in a call, to suit their needs. Play interactive tutorial - shows a quick tutorial on the screen. Go home - Takes you to the home setting for the camera.
Settings Click on the Settings cog and the settings window will display. Here you can make adjustments to the pan and tilt correction settings, if required, and add up to four presets for the camera. To add a preset, pan, tilt and/or zoom to the required view and click the Add button. Give the preset a name and it will appear as a button in the Presets section. This setting will persist for future calls and can be deleted, if required.

Remotely controlling an iPhone or Android phone camera

For patients who are attending the consultation using their phone, hosts in the call can control the zoom function during the call. Remote Pan and Tilt functionality will not be available on these devices but the patient can move the phone easily to the required position. To control a phone camera remotely:

The App icon is located in the bottom right control buttons for health service providers when they are in a Video Call. Click on the app icon to launch the application.  Only hosts in the call will see this icon, guests and other callers do not have access to control another participant's camera.
In the participant selection box that appears, select the participant whose camera you want to control.  In this example the host is in a call with one other person, so only one name is available. If you tick the 'Guest can control camera' checkbox, the selected guest can also control the camera in their video feed using the controls.
Once the participant is selected, if Consent is required in the clinic (this is configurable by the clinic admin), the requested person will get a message to confirm consent, shown in this example. If Consent is not required, control will be granted immediately without their consent.
You will now be able to control the camera. You will see a red outline around the controllable camera feed. For iPhones and Android phones the overlay controls will be the only control option. You cannot pan and tilt but you can use the Zoom slider, the Home button, take a screenshot and Settings, including creating zoom presets.

Supported PTZ capable cameras

The list of PTZ capable cameras below have been tested and confirmed as compatible with the Video Call service. There will be other compatible cameras that we have not yet tested, so please use this link to test an available camera that is not in this list. If you find that your camera supports PTZ using the link but does not function within the Video Call application, please contact contact us. 

Please note: Each camera will have its own default settings for functions such as zoom, pan and tilt speeds and the home position for the camera. If you notice any settings that are not set appropriately for your requirements, you should be able to access the camera settings and make adjustments before using the camera with the Far end camera control app in Video Call. Please contact the manufacturer if it is not clear how to do this.

Aver MD330U 4K PTZ camera with 30X optical zoom lens and AI Noise Reduction.
Logitech ConferenceCam Connect Portable ConferenceCam with Bluetooth® speakerphone
Logitech Rally PTZ camera with Ultra-HD imaging system and automatic camera control
Minrray UV540 Full HD, Wide View Angle, Multiple Zoom Lens, Multiple Video Interfaces and Multiple protocols
Polycom EagleEye IV USB Camera Full HD (1080P) camera, covering a wide field of view of 72.5˚, with the mechanical pan, tilt, and 12x zoom
Tenveo Tevo-VL20N-NDI Full HD (1080P) 60fps 20x Zoom USB3.0 IP Live Streaming Camera
Yealink UVC84 4K PTZ Camera for medium and large room sizes.
Yealink UVC86 4K Dual-Eye Intelligent Tracking Camera for Medium and Large Rooms