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Internet connection requirements

Information about internet requirements for Video Call and changing video quality settings in a call


Internet connection requirements

To make a successful video call, you need an internet connection that sends and receives data quickly enough. A good broadband connection is required (minimum speed is 350Kbps upstream and downstream for Video Call) and latency should not be more than 100 milliseconds. If using a mobile phone or tablet, 3G/4G mobile signal should be adequate for Video Call. Please note that if you are using a Satellite or NBN Sky Muster connection you may experience low bandwidth issues.

There are several ways to see the amount of bandwidth a user has in a Video Call. You can use the Traffic Light Connection feature from within the call window or you can use the participant information dropdown screen in the dashboard to see the bandwidth information (see below for details). 

You can also check your internet connection speed outside of a Video Call by doing a speed test here: https://www.speedtest.net/

Click on the GO button to do your test and once done you will see your results

Change the video quality settings for your call

Click here to see how to manually adjust the video quality settings during a call.

Traffic Light connection feature

You can easily check your call connection speed while in a healthdirect Video Call:

  • When you enter a video call you will see a coloured dot at the bottom right of the other participant screens (highlighted in red). 
  • This traffic light feature indicates the quality of your internet connection with each connected participant. 
  • Green is good, yellow is ok, red is indicating the bandwidth is lower than recommended and dropouts may occur.
Click the traffic light to see the actual connection speed with a participant in your call.

Participant Information Screen - includes call bandwidth information

Go to your Waiting area, click on the 3 dots next to your current caller and select Participants to view information about all participants in the call including: 

  • camera
  • microphone
  • bandwidth information
  • browser, and 
  • operating system

Note: it may take up to 60 seconds to gather and therefore display accurate information about the bandwidth information.

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Table of Contents

Change the video quality settings for your call Traffic Light connection feature Participant Information Screen - includes call bandwidth information

Related Articles

  • Troubleshooting audio and video issues during a call
  • Troubleshooting: Browser issues when signing in

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