Need a virtual clinic set up for your aged care home?

RACH staff Video Call accounts

Once your clinic is set up, the clinic administrator can add staff members using their email addresses or by creating an email address for each device that your service will be using for video telehealth. The invitation email will be sent to the nominated email addresses and the account can then be created by the user who can add their name and create a password.

Click here for more information about creating accounts and signing in to Video Call.

RACH equipment recommendations

Purchasing and setting up equipment to use for video consultations in your facility can be kept simple and cost effective. Click here to access our cost effective equipment recommendations that will work really well in an RACF setting. Remember that your PHN can provide support to get you started using video telehealth.

RACH workflow examples

Telehealth can work in a number of ways in your home. You may be used to receiving appointment links from health service providers such as GPs or specialists. This is a common workflow in Aged Care settings and uses the telehealth platform the clinician chooses. 

There is also an option for the RACH to have their own telehealth virtual clinic and they can then control the appointments by sending the clinic link to the clinician. Having the ability to use both options will allow you to maximise your opportunities for video telehealth appointments.

To minimise disruption to your existing workflows, appointments should continue to be made in the same way you do for face-to-face appointments, and you simply decide whether you will use the clinician’s telehealth system or your own.

The illustrations below compare the two workflow options:      

1. Telehealth initiated by the external health Service provider:     

The clinician makes the appointment and sends their telehealth clinic link. The resident then uses the link to join the clinic waiting area with the assistance of support staff.     

2. Telehealth Initiated by the RACH

The RACH co-ordinator sends their telehealth link to the external clinician, and any of else they would like to join the call. The resident joins with the assistance of RACF support staff.

PLEASE NOTE : this workflow can also be used to invite family members, other clinicians, interpreters, social workers etc into a Video Call when the external clinician is visiting your facility in person. This makes it much easier to coordinate appointments that require multiple participants.

This short animation illustrates the workflow for an Aged Care Home with their own Video Call clinic: