Training page for Clinic Administrators
This page contains links to information and videos relevant to the Clinic Administrator role
As a clinic administrator, you have access to configure the clinic to suit your needs. This includes adding and managing team members and setting the clinic waiting area hours. On the left-hand side there is a dark-grey panel with Menu items, including the Dashboard and Waiting Area. Clinic Administrators have access to Reports, Apps and Configure. When you click on Configure you will access all configuration options for the clinic – Clinic, Team Members, Call Quality, Waiting Experience, Joining A Call, Call Interface, Waiting Area and Reporting Configuration. To watch a recording of a NSW Clinic Administration webinar session, click here.
This short video outlines the main clinic configuration options for Video Call
See below for more detailed information regarding clinic administration and configuration
Information about your clinic and the Message Hub
Click on the links to access detailed information to access detailed information:
Clinic Name and Left Hand Side Menu
Waiting area basics for administrators
Find out more about navigating the waiting area as a clinic administrator:
The Clinic Waiting Area explained
Options for sharing the Clinic Link
The clinic Left Hand Side menu
The clinic Right Hand Side menu
Search, sort and filter in the Waiting Area
Waiting Area Caller Information
Clinic Configuration
Click on the links below to access detailed information about the options available for clinic configuration:
Create a Custom Waiting Experience for callers to the clinic
Configure the settings options for waiting patients
Create invitation templates for the clinic
Branding options for the Call Screen
Configure the Clinic Waiting Area
The following direct links are for commonly used configuration options (these are also included in the linked pages above):
- Add one or more support contacts for the clinic
- Enable Confirm Call Entry
- Enable Guest notification messages (two way messaging for waiting callers)
- Update the waiting area hours
- Configure the Entry Fields for callers to the clinic
- Create automated messages for waiting and on hold callers
- Enable Call Locks
Configure advanced Video Call Apps for the clinic
Information about configuring the Video Call Apps available for your clinic:
Waiting Area Consent (Important information for callers)
Post Call Links (including surveys)
The Video Call App Marketplace is also available. Organisation and clinic administrators can browse the marketplace and request the apps they would like to be added to their clinic/s. These third party Apps can be configured according to their design.
Clinic Reports
Click on the links to access detailed information: