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Sign in Using Single Sign-On (SSO)

If your organisation is using SSO with Video Call, you can sign in using your organisation credentials


If your organisation has Single Sign-On (SSO) authentication enabled for Video Call, when you go to our sign in page and enter your work email address you will be prompted to sign in using your organisation credentials. This means there is no need for a separate password for healthdirect Video Call.

If your sign in is detected by the authentication process you will automatically login to Video Call. If the sign in process does not detect your authentication, you will need to enter in your network credentials to continue. Please note, if multi-factor authentication (MFA) is enabled for your organisation, you will need to go through your standard MFA process (for example, inputting an authentication code).

SSO sign in process for Video Call users

  • All users sign in by going to vcc.healthdirect.org.au 
  • Once you enter your work email address, you will be prompted to sign in using your organisation credentials.

Watch the video:

 

What if SSO is unavailable?

There is a small risk that SSO authentication may be temporarily unavailable if there is a Microsoft Azure authentication outage and in that case users can revert to using their Video Call password to access the platform until SSO is restored. Should your SSO authentication be down, please immediately contact the Video Call support helpline on 1800 580 771.

If your organisation's SSO is down temporarily, Healthdirect can disable it for your service so you can revert to using a back up password.  

Here is the process for a user to reset their password if they do not remember or have not previously created their Video Call password:

  • Go to the Video Call sign in page: vcc.healthdirect.org.au
  • If SSO is unavailable you will not be able to sign in and will get an error message.
  • Have the telehealth manager contact us to let us know you are experiencing SSO authentication issues.
  • If you have already previously created a password for Video Call you can use that password to sign in once SSO is turned off.
  • If you have not previously created a password for Video Call, or if you have forgotten it, then click on Reset your password on our sign in page to create one.
  • An email will be sent to you to create a new password. 
  • Once you create your new password, you will be able to access the platform and see your clinic/s. Once the SSO issues are resolved and it is turned back on, you will once again use your organisation credentials to sign in.
 
 

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