US English (US)
FR French
DE German
ES Spanish
IT Italian
NL Dutch
PL Polish
JP Japanese
CN Chinese
MS Malaysian
TR Turkish
KR Korean
AF Dari
SO Somali
SA Arabic
VI Vietnamese
HU Hungarian
UA Ukrainian
ID Indonesian
TH Thai
GR Greek
BG Bulgarian
BS Bosnian
HR Croatian
PT Portuguese
MY Myanmar (Burmese)
UR Pakistan (Urdu)
IN Hindi

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Contact Us
English (US)
US English (US)
FR French
DE German
ES Spanish
IT Italian
NL Dutch
PL Polish
JP Japanese
CN Chinese
MS Malaysian
TR Turkish
KR Korean
AF Dari
SO Somali
SA Arabic
VI Vietnamese
HU Hungarian
UA Ukrainian
ID Indonesian
TH Thai
GR Greek
BG Bulgarian
BS Bosnian
HR Croatian
PT Portuguese
MY Myanmar (Burmese)
UR Pakistan (Urdu)
IN Hindi
  • Home
  • Using Video Call
  • Administration

Clinic configuration

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Latest information
    Coming Soon Bulletins Live Updates
  • Getting Started and training
    Need an account Training What do I need? Pre-call test Steps for getting started
  • Using Video Call
    Administration Conduct a consultation Waiting area Clinic dashboard Apps & Tools Guides and Videos Workflows For Patients
  • Technical requirements and trouble shooting
    Technical basics Troubleshooting your call Troubleshooting pre-call test For IT Compatible devices Need Help?
  • Specialty portals
    Primary Health Care Portal Aged Care Portal
  • About Video Call
    About Articles and case studies Access Policies Security
+ More
Clinic Admin configuration options
Configure your basic Clinic settings
Configure the clinic waiting area
Configure the clinic Waiting Experience
Configure your clinic call interface
Configure the call quality settings for your clinic
Joining a call configuration options
Integrate Video Call into your clinic workflow
Share waiting area link via email or SMS
Create templates for room email invitations
Customise your Short URL for your clinic
Create and delete meeting rooms and group rooms
Information to provide to your patients
Devolved Local Recording
healthdirect Video Call integration with EMR systems
How to skip the second ‘Start Video Call’ page
Video Call roles and permissions
Waiting Area Consent
Video Call Message Hub
Patient entry points and website buttons

Popular Articles

  1. Advanced information: Allowing your camera and microphone
  2. What you need to make a Video Call
  3. Need a Video Call account?
  4. Troubleshooting pre-call test internet quality issues
  5. Join a Video Call and consult with your patient/client
  6. Create account and sign in to Video Call
  7. Video Call Training sessions and videos
  8. Who to contact for support and advice
  9. Allowing camera and microphone access for Video Call

Can’t find what you’re looking for?

Email support

or speak to the Video Call team on 1800 580 771


Knowledge Base Software powered by Helpjuice

Expand