US English (US)
FR French
DE German
ES Spanish
IT Italian
NL Dutch
PL Polish
JP Japanese
CN Chinese
MS Malaysian
TR Turkish
KR Korean
AF Dari
SO Somali
SA Arabic
VI Vietnamese
HU Hungarian
UA Ukrainian
ID Indonesian
TH Thai
GR Greek
BG Bulgarian
BS Bosnian
HR Croatian
PT Portuguese
MY Myanmar (Burmese)
UR Pakistan (Urdu)
IN Hindi

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Contact Us
English (US)
US English (US)
FR French
DE German
ES Spanish
IT Italian
NL Dutch
PL Polish
JP Japanese
CN Chinese
MS Malaysian
TR Turkish
KR Korean
AF Dari
SO Somali
SA Arabic
VI Vietnamese
HU Hungarian
UA Ukrainian
ID Indonesian
TH Thai
GR Greek
BG Bulgarian
BS Bosnian
HR Croatian
PT Portuguese
MY Myanmar (Burmese)
UR Pakistan (Urdu)
IN Hindi
  • Home
  • Using Video Call
  • Administration
  • Clinic configuration

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Latest information
    Coming Soon Bulletins Live Updates
  • Getting Started and training
    Need an account Training What do I need? Pre-call test Steps for getting started
  • Using Video Call
    Administration Conduct a consultation Waiting area Clinic dashboard Apps & Tools Guides and Videos Workflows For Patients
  • Technical requirements and trouble shooting
    Technical basics Troubleshooting your call Troubleshooting pre-call test For IT Compatible devices Need Help?
  • Specialty portals
    Primary Health Care Portal Aged Care Portal
  • About Video Call
    About Articles and case studies Access Policies Security
+ More

Video Call roles and permissions

A summary of all roles and permissions on the Video Call platform


Video Call Platform Role
                        What can this role do in the platform?
How does this role fit within my Organisation?
Organisation Administrator (Org Admin)
  • Invite and remove other Organisation Administrators
  • Invite and remove Organisation Coordinators
  • Invite and remove Organisation Reporters
  • Create new clinics
  • Add and manage team members and their permissions
  • Configure clinic settings including the clinic’s waiting area, call interface and Add-ons
  • Configure an organisation's call interface (filters down to all clinics)
  • Configure and run organisation reports
  • View, use and add meeting rooms
  • View, use and add individual user rooms
  • View and use waiting areas
  • Send the clinic link to patients and other callers
  • Join a Video Call from a clinic Waiting Area 

Personnel with overall responsibility for enabling patient video call access to the organisation's service

Example Roles:

  • Telehealth Manager
  • Telehealth Coordinator
  • Digital Health Lead
  • Digital Project Officer


 

Organisation Coordinator
  • Invite and remove Organisation Coordinators and Organisation Reporters
  • Configure an organisation's call interface (filters down to all clinics)
  • Configure and run organisation reports
  • Create new clinics
  • Configure at the clinic level
  • Run clinic reports
  • View the list of clinics for the organisation
  • View and use waiting areas
  • Send the clinic link to patients and other callers

Any admin role at the organisation level that requires access to organisation reporting and configuration with regard to healthdirect Video Call. 

 

 


 

Organisation Reporter
  • Configure organisation reports
  • Run organisation reports
  • View a list of clinics under the organisation (but cannot access the clinics)
Any admin role at the organisation level that requires access to organisation reporting with regard to healthdirect Video Call. This role would not require all the other configuration tasks associated with the Org Admin role. 
Clinic Administrator (clinic admin)
  • Add and manage team members and their permissions
  • Configure clinic settings including the clinic’s waiting area, call interface and Add-ons
  • View and use waiting areas
  • Send the clinic link to patients and other callers
  • View, use and add meeting rooms
  • View, use and add individual user rooms
  • Join a Video Call from the Waiting Area 

Personnel with overall responsibility for enabling patient video call access to a department/clinic of an organisation.  

Example Roles:

  • Telehealth Administrator
  • Telehealth Coordinator
  • Digital Health Lead
  • Digital Project Officer
Clinic Clerk

 
  • Add and manage team members and their permissions
  • Join a Video Call from the Waiting Area dashboard and conduct Video Call consultations.
  • Send the clinic link to patients and other callers
  • View and use waiting areas
  • View and use meeting rooms
  • View and use individual user room

Example roles: 

  • Junior admin staff
  • Clinicians who need to add colleagues to their team
  • Digital project officers who do not need access to configuration options 


 

Team Member (in clinic/s)
  • Join a Video Call from the Waiting Area dashboard and conduct Video Call consultations.
  • View and use waiting areas
  • Send the clinic link to patients and other callers
  • View and use meeting rooms
  • View and use individual user room
  • View and use available group rooms


 

Health service providers using Video Call to provide consultations to patients.  

Example Roles:

  • Clinicians
  • Specialists 
Service Referrer
This role is an additional role for users who are already a team member or admin in a clinic. Service Referrers cannot access the clinic waiting area when their role is a service referrer in that clinic.
  • Transfer callers to another waiting area where they have service referrer access, from their clinic waiting area (where they are a team member) or from within a Video Call.

 

Example scenarios:

  • A clinician or other service provider referring a call to another clinic's waiting area from within a call with a patient.
  • A reception staff member checking a patient's details are correct and then transferring to another clinic waiting area.

Staff that can transfer calls into a Waiting Area from their primary Waiting Area/s. A service Referrer is already a Video Call account holder with either a Team Admin or Team Member role in their clinic.

Example Roles:

  • Clinic coordinators
  • Receptionist
  • Clinician


 

Click here for a Glossary of Video Call terms.

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • Medicare information
  • Joining a call configuration options
  • Configure the clinic Waiting Experience
  • Clinic Admin configuration options

Can’t find what you’re looking for?

Email support

or speak to the Video Call team on 1800 580 771


Knowledge Base Software powered by Helpjuice

Expand