Customise your Short URL for your clinic that is easy to share

You can customise the Short URL for your clinic that will be easy to remember and share with your patients. This URL will be shorter and therefore easier to manage if patients need to type it into a browser, for example. See below for how to customise your Clinic's Short URL. 

The Waiting Area URL for your clinic is the URL (web address) you give your patients so they can arrive in your clinic waiting area once they start a Video Call. This URL can be found on the right hand side (RHS) of your clinic waiting area in the Video Call platform. Each clinic is already configured with a Short URL when it is created and this short URL appears as the clinic link on the Right Hand Side (RHS) of the clinic waiting area, under Waiting Area Settings.

Share the link to your Waiting Area  This is the link you copy and send to patients and clients so they can access the clinic waiting area. It can also be sent using the SMS or Email function, directly from the platform. The short URL for the clinic is the one that appears in this section (unless you configure a Custom URL).
To customise the short URL for your clinic, go to Configure > Waiting Area and scroll down to the bottom to find Short URL. You can modify the Short URL path, if desired and then click Save.  Your short URL will update.
The Short URL will redirect to the default URL for your clinic which is located in Configure >Waiting Area tab under Share waiting area. This link can be copied and shared with patients. It will go to exactly the same place as the clinic Short URL. This default URL will use the Unique Domain that is configured for the clinic.
Unique Domain explanation The Unique Domain is different to your clinic's short URL and can be modified in the Clinic configuration section, if required. When your clinic is created, the unique domain follows the clinic name. Changing the unique domain will change the default URL of the clinic (but not the short URL which can be modified as detailed above).