Click on the link sent for your appointment via your health service and then click on the Start A Video Call button. 

Please note: In some cases the link you receive will take you to your health service's website and you will be given instructions regarding how to access the the clinic you require.

Video Call will request you to allow the use of your camera and microphone. Click Allow to continue. This is safe and secure and will allow your health service provider to see and hear you. 

You will see the patient entry fields for the clinic. 

 You will be asked to enter your:

• First and last name
• Phone number 
• Any additional information requested by your health service, if applicable.

You will see a preview of your camera under the required patient fields. If you do not see the camera preview on this page, it may be disabled for the clinic but you will see it when you click Continue.

Under the camera preview you will see two icons:

• Switch camera - switch to another available camera
• Settings - check and change the device settings, if required

You will also see these extra icons if the clinic has enabled them:

• Camera - mute and unmute your camera
• Mic - mute and unmute your mic

Settings cog under camera preview

This example shows the screen you will see when you click on the Settings icon. Callers can view and select their preferred camera, microphone and speaker, if required.

Read the Important Information presented to you by the clinic and click Continue to arrive in the clinic waiting area. 

You are now waiting to be seen and your service provider will join you when they are ready.

Please note:

• If enabled by the clinic, you will see your camera preview. If you do not see yourself and you have more than one camera for your device, use the switch camera icon under your image to switch to another camera.
• The other icons under your camera preview are outlined above.

The health service provider joins and your consultation begins.