Guides and videos for NSW staff and patients
Infographics, guides and videos for Video Call users and their patients
On this page you will find links to guides, videos and infographics to assist staff and patients to become familiar with Video Call.
Quick Reference Guides for health service providers (QRGs)
Sign in and join a patient - for health service providers
Send the clinic link, join a patient and add another participant to the call
Start a new Video Call - for health service providers
Share images and other resources in a Video Call
Switch camera during a Video Call
Add and manage Team Members - for Clinic administrators
Calling a phone from your Video Call - add a phone participant to your call
Links for health service providers
Logging in with SSO_infographic
Simple Waiting Area infographic for Team Members
Detailed Waiting Area infographic for Team Members
Video Call tips for clinicians
Clinician troubleshooting guide
Translated languages for the Video Call Resource Centre
For administrators
Simple Waiting Area infographic for Clinic Administrators
Detailed Waiting Area infographic for Clinic Administrators
Create a patient appointment flyer for your clinic with QR Code
Create patient invitation templates
Translatable information for patients
How to translate Healthdirect information into your language
How to attend a Video Call appointment
Take a photo and share into the call
Patient Appointment Flyer – generate a patient flyer in the required language with clinic link and QR code
Troubleshooting audio and video issues during a call - send to your patients if they are experiencing any issues
Allowing camera and microphone access for Video Call - for issues identified in a pre-all test
Patient video
Share this video with your patients to guide them through starting a video call with your service at the time of their appointment.
Please note: This video has captions that can be turned on and off by starting to play the video and then clicking the subtitle button, which is the left button in the bottom right of the video player. Select either Subtitles off or the language you require. There are various translated languages for the captions available.
Patient video - how to start a Video Call
Quick reference guides for mobile users
Share a resource into your call using Apps & Tools
Picture in Picture - pop a participant out of the call screen