1. How do I get my account?

If you have not yet been added to a NSW Health clinic in the Video Call service, reach out to the telehealth contact for your organisation or LHD. Contact information can be found on this page. Once you have bee added as a team member in one or more clinics, sign in using your NSW Health email address and password to access your virtual clinic/s. 

2. Video Call Training

healthdirect Video Call training is provided by the Video Call team and there are various options to choose from (Train-the-trainer, clinic administration and health service provider sessions). Visit this page to view and register for one of the available sessions. There are also links on the page for training pages aligning with your role in the Video Call service and videos to assist with familiarisation.

3. Video Call Basics

• Video Call sign in page - save this link as a bookmark for easy access
• Test your equipment with a Pre-call test
• Detailed Waiting Area infographic for Team Members
• Video Call Screen infographic
• Join a call

4. Using Video Call in an eligible private practice

NSW Health clinic(s) are funded by the NSW Department of Health and this funding does not cover any private practice you may also be working in. The Australian Government Department of Health, Disability and Ageing funds Video Call for use in General Practice, Allied Health and a limited number of private specialties. Please see the eligibility criteria and more information here.