Noise cancelling software 

Noise cancelling software is optional and can be installed on your device to assist with reducing background noise during Video Calls. 

We have tested Krisp as a useful noise and echo cancelling software solution. Krisp is a 3rd party machine learning, noise filtration software that runs on your device. Krisp is able to remove background sounds including voices, barking dogs, crying babies, keyboard clicks and fan sounds, to make your audio clearer and more easily understood. This software will need to be downloaded and installed on the device(s) you will use for Video Call consultations, so you will need admin rights on the device to use it.

Please note: there is other software available for noise cancellation and this is just one option.

How to download and install Krisp

Go to krisp.ai and download Krisp for Windows or Mac, depending on the operating system of your device. You will be prompted to provide an email address and will receive a verification code that will allow the download. This means you now have a Krisp account.
Click on the installer and follow the steps to install. Remember you will need admin rights on your device to do this.
If you have installed Krisp correctly, it will prompt you to sign in before you use it (you will have signed up during the download process). Krisp should then launch whenever you turn on your computer and always be running in the background. This example shows Background Voice Cancellation enabled on a Windows machine.