Quick reference guides for connecting a Pulse Oximeter to your Video Call:

Please click on the link below to access the guide for your device type:

• Windows or MacOS: Quick reference guide
• Android smart phones:Quick reference guide
• iPhones and iPads (iOS devices): Quick reference guide

Quick reference guides for connecting the KardiaMobile ECG monitor to your Video Call:

Quick reference guides for patients (please click on the link for the device or computer you are using):

• Instructions for patients using an iPhone or iPad for their appointment
• Instructions for patients using an Android device for their appointment
• Instructions for patients using a Windows or Mac computer for their appointment

Quick reference guides for connecting a Spirometer to your Video Call:

Quick reference guides for patients (patients can click on the option for the device or computer they are using):

• Instructions for patients using an iPhone or iPad for their appointment
• Instructions for patients using an Android device for their appointment
• Instructions for patients using a Windows or Mac computer for their appointment

For the device types below, please ensure you are on the latest Operating System and Browser version possible for the best experience. 

* The data usage for Video Call plus realtime monitoring is similar to watching a YouTube video, if you can do so with your internet connection, then you have enough bandwidth to participate in the Video Call consult. 

More information regarding the Bluefy browser required for your Video Call with remote monitoring on iPhones and iPads:

Go the App store and search for Bluefy. Click to install the app and provide your Apple ID password, when requested. The Bluefy browser allows your patient monitoring device to connect to your Video Call via Bluetooth. It is free and easy to use.
You can also use the WebBLE browser Go the App store and search for WebBLE. Click to install the app and provide your Apple ID password, when requested This app costs $2.99 AUD to download and install on your iOS device.

Bluetooth may already be turned on for your device, unless you have previously turned it off. To check and to turn it on if required:

You can simply swipe down from the top RHS of your screen on newer, updated iOS devices (for older devices swipe up from the bottom of the screen) and ensure Bluetooth is set to On (tap the Bluetooth icon to turn it on and off).
Alternatively, go to Settings on your device and select Bluetooth. You will see the Bluetooth toggle switch and can switch to On (green).

To check Bluetooth status on your Windows or Mac computer and turn it on:

Windows Click the Windows Start Menu and then select Settings > Devices > Bluetooth & other devices. Bluetooth can then be turned on.
MacOS Go to the Apple icon at the top left of your screen and select System Preferences. Then click on Bluetooth.  You can turn Bluetooth on from here if it is currently off.

If there is an issue with the patient's device connecting via Bluetooth during the Video Call, the clinician can ask them to enter their results manually and share into the call instead:

If the results are showing live during the call and then there is a connection issue, the clinician can click on the 'Back to pairing' button and this sends the patient back to the initial screen. They can either use the Click here to connect to your medical device button to reconnect OR you can ask them to enter their results manually.
To enter results manually, the patient clicks on the Add Manual Entry button.
Next, they input the results showing on their monitoring device and then click on Confirm Results.        Please note: this is the screen the patient sees to manually enter their results.
Once confirmed, the clinician will see the results shared in the call, as shown in this example. (The patient won't see the results screen but they will be notified that the results have been sent).        The clinician can use the Take the screenshot button to download an image file of the results for the patient's record.