Healthdirect Video Call Priorities
13th November 2024
| This page gives you a list of priorities that are in development. You can see the top ten priorities, open feature requests and issues, as well as work that has been completed below. |  |
The top ten priorities
This is a dynamic top ten issue list and will be updated every Wednesday. Please check back each week to see the latest version of the list.
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| Number | Summary |
| 1 | Add additional callers from within call screen |
| 2 | Improvements for switching camera experience on devices |
| 3 | Improve patient join flow for better waiting area entry experience - Custom Waiting Content |
| 4 | Refresh connection modal added for refresh button |
| 5 | Improve mobile view when scrolling for custom waiting experience |
| 6 | Improved call screen UI for user display |
| 7 | Devolved Organisation Admin configuration to carousel |
| 8 | Improved virtual background performance |
| 9 | Improve connection notification for patients when a host joins call |
| 10 | Additional Organisational settings to filter down to Clinic levels |
Upcoming features and fixes
The following is a list of upcoming features and fixes in alphabetical order. These will be rolled into the top ten priorities as work is completed on the current top ten list. Priorities on these features and fixes are reviewed on a weekly basis.
| Feature |
| Ability to search for a user (e.g by email address) and display/edit roles they have and manage access |
| Account Management: Ability to add a user into multiple clinics and other improvements |
| Account Management: Ability to see all the team members you manage and the entities they belong to (clinics, organisations) on one page and report on it. |
| Add a note while the patient is being transferred from within the call screen for one clinician to another or triage. Only visible to clinician and admin staff. |
| Add additional phone numbers for SMS notifications |
| Audit trails for Email/Users/Organisation changes |
| Bulk import for organisation admins (self service) |
| Caller device & operating system information to be seen in reports. |
| Camera off image adjustable per user |
| Improved reporting on activity and user accounts |
| View to display all currently occurring calls in waiting areas and meeting rooms across all organisations in one place |
| Improved reporting, including N-printing, IP reporting, additional status for service providers, etc |
| Improved waiting area experience for patients managed by clinic/organisational administration, such as Splash screen and Video messages, surveys, etc to be configurable and displayed during patient waiting period |
| Interactive Forms during consultation |
| Meeting Rooms to be easily accessible from the home page |
| Organisational level short URLs creation |
| SMS notifications improvement for clinicians |
| Transfer patients into a non-public (hidden) Waiting Area |
Completed features and fixes
The following is a list of completed features and fixes in order of when they were completed. This will be updated on a weekly basis with the completed items from the top ten.
| Summary | Completed | |
| Patient Consult Summary application released for testing | November-24 | |
| Fix auto scroll for custom waiting experience when receiving notifications | November-24 | |
| Improve connectivity for call negotiation | November-24 | |
| Add notification pill when the LHS menu is collapsed | November-24 | |
| Improvements to virtual background performance | October-24 | |
| Fix for snapshot button not always functioning as expected | October-24 | |
| Added confirmation modal for refresh connections icon | October-24 | |
| Updated refresh icon to be more visible | October-24 | |
| Updated End Call button to be red and more obvious to users | October-24 | |
| Live captions V2 released | October-24 | |
| Improve bandwidth reporting data for iOS devices | October-24 | |
| Fix for checkbox not displaying properly in call details | October-24 | |
| Release of updated version of MBS Bulk billing application | October-24 | |
| Improve SAML authentication for SSO configurations | September-24 | |
| Ability to add request/document camera as a participant in the view | September-24 | |
| Update document camera to have additional camera quality controls | September-24 | |
| Update Organisation link to appear more obvious that it is clickable | September-24 | |
| Allow Call details to be updated from within the call screen | September-24 | |
| Improve mobile view for custom waiting experience | September-24 | |
| Added notes taking application to call screen for hosts | September-24 | |
| Request camera updates to include in all clinics by default | August-24 | |
| Fix for video not displaying properly on iOS devices | August-24 | |
| Fix for reporting with cold transferred calls not being displayed correctly | August-24 | |
| Introduced Custom Waiting Experience for call join flow | August-24 | |
| Improvements on reporting generation | August-24 | |
| Introduction of Message Hub feature | July-24 | |
| High Fidelity Medical Audio functionality | July-24 | |
| New UI for document/share camera selection | July-24 | |
| Improved join flow experience | July-24 | |
| Far-End Camera control (Pan Tilt Zoom) application released | July-24 | |
| Fix for video being cropped on certain iPhone models | June-24 | |
| Make the reports download buttons show before the card has completed loading | June-24 | |
| Fix for emoji skin tones on specific browsers | June-24 | |
| Introduce medical device Audio capability | June-24 | |
| Introduce emojis for use with stickers on annotations | June-24 | |
| Add Minimise capability for managing open Apps | June-24 | |
| Add Dice and Spinner widgets to annotation capabilities | May-24 | |
| Add new Picture in Picture capability | May-24 | |
| Allow In call invitation screen to send to sms and email simultaneously, as well as allow the "From" field to be edited | May-24 | |
| Improve connection check behaviour and accuracy | May-24 | |
| Add additional audio control settings for Gain Control and Echo Cancellation | May-24 | |
| Fix rendering issue for mobile devices to improve optimisation | May-24 | |
| Fix video quality settings to apply to screenshare content as well | May-24 | |
| Improvements to chat message drawer | May-24 | |
| Added support for mobile phones starting with 0493 prefix | April-24 | |
| Introduced beta version for updated version of Virtual Backgrounds | April-24 | |
| Infrastructure work for Message Hub and Custom Waiting Experience | April-24 | |
| Allow 1300 numbers to be included in support contacts | April-24 | |
| Add size limit to upload of virtual background images to improve performance | April-24 | |
| Refreshed sign-in page | April-24 | |
| Update post call survey prompts | March-24 | |
| Improve device selection performance | March-24 | |
| Improve call invite (in call screen) behaviour | March-24 | |
| Device selection in the patient join flow | March-24 | |
| Improvement to the snapshot function in Video Call - High Resolution | March-24 | |
| Added feature to resend all pending invitations | February-24 |
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| Making a users full name searchable (First and Last) in the platform | February-24 |
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| Added ability to administer users directly from the All Users page | February-24 |
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| Group Room call quality settings improvements | February-24 |
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| Updated messaging for waiting area calls to show when they exceed the maximum user limit | February-24 |
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| Added on-hold callers being able to be added to group calls from the waiting area |
February-24 |
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| Update patient join flow to have patient entry fields at the top of the patient entry screen | February-24 |
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| Add full screen self view capability for iOS devices | February-24 |
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| Improve network connectivity tests | February-24 |
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| Improve browser detection in precall test | February-24 |
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| Improved microphone detection in precall test | February-24 | |
| Recording improvements on iOS devices | January-24 | |
| Rename grid view | January-24 | |
| Precall test improvements | January-24 | |
| Improved display for users when a mobile device is interrupted by a phone call | January-24 | |
| Improved stream communication for multi-party calls | January-24 | |
| Improvements on camera switching for mobile devices | January-24 | |
| Improved call quality settings performance in group call | January-24 | |
| Removed non functional option to hide apps and tools from other hosts in a call | January-24 | |
| Introduced snapshot button to take a snapshot of a video feed | January-24 | |
| Added configuration option to disable video preview on patient entry flow | January-24 | |
| Video call quality settings improved for group calling experience | January-24 |
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| Add tool tip for custom background selection options | January-24 | |
| Improved visibility for the raised hand feature | January-24 |
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| Improvements for switching camera on mobile devices | January-24 |
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| Further pre-call test improvements | January-24 |
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| Extend templates to room invitations | January-24 |
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| Added full screen option for self video view | January-24 | |
| Improved and simplified pre-call test | January-24 |
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| New Email and SMS templates under Communication Tab in the clinic waiting area configuration | January-24 |
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| New Video Call Button in the clinic waiting area to invite a participant | January-24 |
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| Improved and simplified pre-call test | December-23 | |
| New Email and SMS templates under Communication Tab in the clinic waiting area configuration | December-23 | |
| New Video Call Button in the clinic waiting area to invite a participant | December-23 | |
| Improved permissions functionality | December-23 |
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| Group calling capability added to the waiting area | December-23 |
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| Improvement to MBS bulk billing back end performance | December-23 | |
| Updated help links for dashboard | December-23 | |
| Improve display of speaker indicator and name badge | November-23 | |
| Allow annotation tools to be deselected | November-23 | |
| Improved confirmation on waiting area configuration changes being saved | November-23 |
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| Fix phone call out bug with additional participants | November-23 | |
| Change behaviour of audio share to be on by default | November-23 | |
| Improve "Are you talking" alert prompt | November-23 | |
| Fixed default country code to be +61 (Australia) | November-23 | |
| Improved youtube app guest controls | November-23 |
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| Added Services on Demand to default app installation list | November-23 |
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| Fixed hidden input fields to function as intended | November-23 |
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| Fixed errors displayed for callers using the skipsetup=1 feature | November-23 |
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| Added raised hand feature | November-23 |
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| Introduced max participants view slider | November-23 |
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| Added new customised virtual background feature | November-23 |
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| Updated new call manager for phone call out options | November-23 | |
| Fixed sorting of organisation names on "My Organisations" page | November-23 | |
| Fixed call duration timer performance | October-23 | |
| Added new improved call manager with new multi-select functionality | October-23 | |
| Added full screen participant button to maximise participant view | October-23 | |
| Group Calling stability improvements | October-23 | |
| Improved validation for waiting area patient entry field configuration | October-23 | |
| Introduced fix for blurred background when WEBGL was not available | October-23 | |
| Fixed issue with Waiting Area entry Fields with white spaces | October-23 | |
| Fix issue where users waiting may not always see disconnection errors | October-23 | |
| Default screen sharing to high frame rate 25FPS sharing |
October-23 | |
| Improved performance of participants switching streams |
October-23 | |
| Improved mobile user view with merged feeds |
October-23 | |
| Fixed issue with mobile users not loading Apps correctly |
October-23 | |
| Added Services on Demand application to each clinic | September-23 |
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| Improve clear all annotation tool | September-23 |
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| Updated org and clinic support contact to display in same format | September-23 | |
| Added tool tip for changes to configuration pages when saving configuration changes | September-23 | |
| Update join flow logo sizing | September-23 |
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| Fix for duplicate waiting area patient entry fields | September-23 |
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| Fix for logo sometimes not appearing correctly in call screen | September-23 |
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| Fix for grey bar staying on mobile after accessing the settings drawer | September-23 |
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| Improve deletion annotation tool |
September-23 |
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| Change portrait view on mobile to show full video feed instead of cropped view | September-23 | |
| Fix call interface reporting issue | September-23 |
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| Introduce new video call layout with great improvements for group calling | September-23 |
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| Improve tool tips to fade away after hover | September-23 | |
| Fix document camera to correctly show in grid view | September-23 |
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| Introduced Clinic clerk role | September-23 | |
| Improve guest mic/camera pre-call options configuration | September-23 | |
| Fix for screen sharing feed showing up as participants | September-23 | |
| Renamed dashboard to "Clinic Dashboard" | September-23 |
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| Improved patient view for mobile users | September-23 | |
| Changed default draw colour in annotations | August-23 |
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| Added deny button for call queue manager | August-23 | |
| Added new check box to hide the apps and tools drawer from guests | August-23 |
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| Added new clinic dashboard with enterprise admin capabilities | August-23 |
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| Fixed device settings not being saved when you switched between room types | August-23 |
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| Fixed issue with drawer resources not displaying correctly | August-23 |
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| Improved whiteboarding sticker and colour selection functionality | August-23 |
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| Added participant is typing feature to chat window | August-23 | |
| Fix for user profile view on mobile devices implemented | July-23 | |
| Update the waiting music tab to be called "waiting experience" | July-23 | |
| Update group calling to fix "musical chairs" effect when users are joining/disconnecting from the call | July-23 | |
| Introduced ability for patients to mute camera and microphone whilst waiting in the waiting area | July-23 | |
| Add ability to restore defaults for customised views of columns in waiting area dashboard | July-23 | |
| Introduced high frame rate screen sharing for better screen sharing performance | July-23 | |
| Make checkbox patient entry fields editable | July-23 | |
| Introduced Live Captions to all clinics | July-23 | |
| Improve refresh connection behaviour | June-23 | |
| Fixed bug that was presenting the call quality survey on transfers | June-23 | |
| Improved video feeds for connection processes | June-23 | |
| Fixed error when using the skipsetup functionality | June-23 | |
| Improve mute functionality | June-23 | |
| Improved FHD video performance on edge browser | June-23 | |
| Introduced dark background colour option for Video Call screen | June-23 | |
| Fixed filtering of timezone down from Organisation level to Clinic level | May-23 | |
| Allow Firefox to screenshare with other browser types | May-23 | |
| Fixed toast notifications disabling video feed buttons to allow you to switch sizes, etc | May-23 | |
| Updated team members page to always refresh upon changes being made | May-23 | |
| Fixed ability to change username on user profile | May-23 | |
| Added ability to horizontally flip local video feed so it is no longer appearing mirrored | May-23 | |
| Updated bulk import process to allow for inclusion of display name | May-23 | |
| Introduction of new display name (Alias) | May-23 | |
| Improved FHD quality | May-23 | |
| Adjust templates for organisation and clinic reports | May-23 | |
| Improved connectivity for group calling | May-23 | |
| Added new video not available indicator to call screen | May-23 | |
| Virtual Background released on the platform | April-23 | |
| Release of Full High Definition (FHD) on the platform | April-23 | |
| Organisation logo is inherited by the clinics in that organisation | April-23 | |
Reset Password page - UI refresh |
April-23 | |
| Addition of filtering in Team Members Configuration Tab | April-23 | |
| Expansion and closure of the bandwidth traffic light indicator | April-23 | |
| SSO Configuration and Edit Profile UI improvement | April-23 | |
| Update back end to allow filters to be used in team members list | April-23 | |
| Updated UI to ensure team members details aren't being truncated on team members page | April-23 | |
| Fixed clinic logo not being shown when set at org level for service providers | April-23 | |
| Fix issue where sometimes the mic does not appear muted in group calls | April-23 | |
| Ensure that Noise suppression audio option is remembered when selected | April-23 | |
| Fixed Precall test to ensure audio and video streams are released after test | April-23 | |
| Improved Virtual Background performance for iOS devices | April-23 | |
| Improved audio handling for meeting rooms with multiple participants | March-23 |
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| Improved outage page to auto refresh if users are unable to access platform | March-23 |
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| Fixed android issue with settings drawer covering screen | March-23 |
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| Updated links to resource centre | March-23 |
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| Improved reporting functionality | March-23 |
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| Improved aspect ratio for iOS users | March-23 |
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| Improved filters in Waiting Area Dashboard | March-23 |
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| Updated Join room call flow for taking a photo | March-23 |
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| Updated dashboard page to ensure always showing the latest information | March-23 |
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| Fixed clinic admin user access control issues | March-23 | |
| Improved layout for two way messaging | March-23 | |
| Added Advanced Waiting Area Entry Fields functionality | March-23 | |
| Improve alignment with annotation tools across users | February-23 | |
| Fixed issue with uploading organisation logo | February-23 | |
| Improve toast notifications in group calling | February-23 | |
| Fixed consultations report to include phone participants | February-23 | |
| Added "are you talking" notification to call screen when a user is muted | February-23 | |
| Improve Youtube Video player application performance | February-23 | |
| Fixed traffic light indicator not always showing | February-23 |
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| Fixed "failed to load clinics" error when accessing the my clinics page | February-23 |
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| Updated chat styling and added ability to download a transcription of the chat log (for providers only) | February-23 | |
| Fixed uploading of organisational logos | February-23 | |
| Fixed clinic logos not displaying correctly on join flow | February-23 | |
| Fixed back button after password reset request was sent through | January-23 | |
| Updated wording on my roles page to show correct role information | January-23 |
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Introduced Mute and Pin functionality for classic layout |
January-23 | |
Improved post call links to ensure all user types receive them |
January-23 | |
Updated alert notifications to go to waiting area dashboard page |
January-23 | |
| User Profile - updated layout | December-22 | |
| Translated appointment flyer with QR code - Dari and Khmer languages added |
December-22 | |
| Two-way messaging for callers put on-hold in a call |
December-22 | |
| Improved browser detection for older versions of iOS | November-22 | |
| Added Organisation Co-ordinator role | November-22 | |
| Improvement to profile photo update | November-22 | |
| Updated Configure call interface preview | November-22 | |
| Improved user management for admins | November-22 | |
| Added new call quality rating to the end of calls where no custom survey is present | November-22 | |
| Fixed issue with custom URLs set at Organisational Level not trickling down to Clinics | November-22 | |
| Improved participant list for group calling | November-22 | |
| Improved audio quality for iOS devices | November-22 |
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| Fixed annotation issue with pointers not displaying correctly for some users | November-22 |
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| Improved connectivity for Group Calling | November-22 | |
| Improved screen sharing connectivity for all calls |
November-22 | |
| Improve renegotiation of media tracks when connectivity is lost | October-22 | |
| Fixed issue where inviting a user would sometimes not update the team member list | October-22 | |
| Improvement to pagination displaying total number of pages | October-22 | |
| Removed volume slider from iPhone devices | October-22 | |
| Improvement to user invitations modal | October-22 | |
| Updated group calling to better display when users leave a call | October-22 | |
| Removed volume slider for iOS devices | October-22 | |
| Added Pagination to clinics with long member lists | October-22 | |
| Fix for audio distortion when an iOS user tabs away from their Video Call screen | October-22 | |
| Update user invitation modal to be able to add more than one user at a time | October-22 | |
| Indicate to user when their internet connectivity is lost within a call | October-22 | |
| Group Calling toast notification improvements | September-22 | |
| Fixed room calendar invitations to ensure all users are BCC'd when multiple invitations are sent | September-22 | |
| Improved call screen visibility when a mobile user is interrupted by a phone call | September-22 | |
| Improvements to SIP calling optimisation | September-22 | |
| Improved detection of browser versions for yellow banner notifications etc | September-22 | |
| Improved camera switching on devices | September-22 | |
| Toast notifications improvements for group calling users | September-22 | |
| Reporting API improvements | September-22 | |
| Improvements for iPad users for SIP | September-22 | |
| Fixed Settings Drawer bug on Android devices when an app is in use | August-22 | |
| SIP dialpad functionality added | August-22 | |
| Introduced download prompting for shared resources prior to ending call | August-22 | |
| SSO configuration to support Okta Configuration | August-22 | |
| New clinics are now open 24 hours by default | August-22 |
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| Group Calling Capability first release | August-22 | |
| Fixed issue with SSO logins being case sensitive | August-22 | |
| Updated "yellow banner" to be able to target specific types of devices, browsers, OS, etc | August-22 | |
| Group call preparation work | August-22 | |
| Updated reports to include the full details around transfer of calls | August-22 | |
| Updated sms/email invitations to automatically clear message on successful send of invitation | August-22 | |
| Improved rolls and permissions to include selection of data collection | July-22 | |
| Improved pending invitations function | July-22 | |
| Added configuration for clinic closed message to be displayed | July-22 | |
| Fixed issue with displaying the correct option for photos on room call entry | July-22 | |
| SIP improvements for better interoperability with iOS | July-22 | |
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Two-Way Messaging between patients and clinic during wait time |
June-22 |
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| Improved call overlay for smaller screen sizes | June-22 | |
| Further SIP improvements | June-22 | |
| Added subdomain column to Clinics Report | June-22 |
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| Added reporter roles for Organisation and Platform levels | June-22 | |
| Fixed iOS issue where users may be disconnected when muting/unmuting the call | May-22 |
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| Fixed iOS issue where users may be disconnected when saving annotations | May-22 |
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| Introduced alert sounds for users entering and exiting the call screen | May-22 |
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| Added Accessibility to App Marketplace powered by Coviu | May-22 |
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| Added new hide/show right hand side column button for the waiting area dashboard | May-22 |
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| Fixed issue where on hold users were being displayed "phone call" instead of "video call" | May-22 | |
| Added Minimised/Maximised/Collapsed options for your self view to the call interface for both clinic and organisational level configurations. | April-22 | |
| Updated PDF editor to allow saving all annotated pages | April-22 | |
| Added meeting Favourites feature | April-22 |
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| Added new Waiting Area Filters (including duration) to dashboard | April-22 |
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| Fixed waiting area status column on clinic reports sometimes not reporting correctly | April-22 |
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| Fixed reset button for call interface colours | April-22 |
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| DLR improvement with firefox browser for saved recordings | April-22 |
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| Mobile users can now "Select Camera" from the settings drawer instead of just switching | April-22 |
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| Re-introduced ability to hide self view of camera with new styling | April-22 | |
| Introduced new call screen design | March-22 |
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| Added visual indicator of active speaker with highlighted border within call screen | March-22 |
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| Fixed bug when clicking on meeting room link that would not display page properly | March-22 |
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| Updated Tools button to be Apps and Tools with new design and icons | March-22 |
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| Introduced new small video preview of self view | March-22 | |
| SIP improvements to allow better URI calling | March-22 |
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| Improved margins for dashboard layout | March-22 |
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| Patient name to be displayed correctly in participants modal when trying to disconnect | March-22 |
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| Patient name to be visible when sending notification | March-22 | |
| User rooms no longer showing in clinics with no User rooms | March-22 | |
| Fixed bug where users who were on-hold were not being transferred correctly | March-22 |
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| New users now enter First and Last name when creating account | March-22 | |
| Make last name field mandatory | March-22 | |
| Automated messages for on hold configuration from waiting area added | March-22 | |
| Manual notifications now successfully sent to users in the call screen | March-22 | |
| Fixed automated notifications to successfully come through to on hold users | March-22 | |
| Increased memory and size for reporting threads | March-22 | |
| Increased and updated reporting capabilities for reports longer than 2 months that are emailed | February-22 |
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| Introduced report history functionality | February-22 |
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| Updated Notify modal to have new "chat view" styling and include notification history | February-22 |
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| Introduced new "Notify all" feature for callers in the waiting area | February-22 |
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| Configure automated messages for On Hold status callers | January-22 |
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| SSO Logs improvements | January-22 |
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| Improved Left Hand Side menu from within dashboard and the My Clinics/My Organisations pages | January-22 |
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| Added the ability to place caller "On Hold" from within a waiting area consultation | January-22 |
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| Increased iOS volume slider max gain to 800% by default | January-22 |
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| Fixed issue with screen sharing on iOS devices | January-22 | |
| Local Video Feed position updated to ensure guest as close to the top of the screen as possible | January-22 |
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| Improved SSO backend debugging | January-22 | |
| Devolved Local Recording Testing | December-21 | |
| Volume Slider in Call Settings for iOS devices to increase speaker volume over 100% | December-21 | |
| Update to Annotation pen colours and sizes |
December-21 | |
| SIP improvements to waiting area workflows | December-21 |
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| Notification icons now live refreshed for all users in the clinic dashboard | December-21 |
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| Resolved issue that allowed service providers to be able to join multiple calls | December-21 |
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| Improved reporting backend | December-21 | |
| Updated call drawer to remove old "menu" from meeting room call screen | December-21 | |
| Added security warning when sharing a file using the file transfer tool | November-21 |
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| Clinic Reporting configuration page now visible for Organisation and Clinic Admins | November-21 |
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| Added disconnect confirmation modal to Call Manager | November-21 |
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| Changed name of Add-ons to Apps | November-21 |
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| Created Grid Layout for better user experience with group calling | November-21 |
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| Addition of feature to be able to show position in in queue of callers | November-21 |
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| Service Provider report now includes meeting room activity | November-21 |
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| Increase in performance for reporting queries | November-21 |
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| Further improvements to SIP call capability | November-21 |
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| Add to Call functionality from different clinic now available for Platform and Organisation administrators. | November-21 | |
| Improvement to voice call quality in the voice callout gateway | October-21 |
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| Ability to "add to call" from a different clinic for team members |
October-21 |
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| Updated status.vcc.healthdirect.org.au page to include AEST hours | October-21 |
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| SIP capability added to the waiting area for testing | October-21 |
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| iOS browser version detection improved | October-21 |
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| Added invite button to the top of the waiting area dashboard | October-21 | |
| SSO improvements to allow greater configuration options | October-21 | |
| Fixed the ability to send multiple SMS invites from the invitation modal | September-21 | |
| Updated emails received for Organisation with SSO disabled | September-21 | |
| Fixed Grid View to correctly display | September-21 |
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| Resolved issue with desktop alerts not being set correctly | September-21 |
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| Completed patient user journey with new "continue" to accept listed policies. | September-21 |
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| Fixed overlapping text in waiting area dashboard | September-21 |
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| Improved compatibility for phone numbers on patient entry | September-21 |
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| Improved room information in reports | September-21 | |
| Updated Important information page view to align with the rest of the improved user journey workflow | September-21 |
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| Added Clinic tagging reporting capability | September-21 |
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| Introduced new look waiting area dashboard | September-21 | |
| Added new modal to display report downloading progress | August-21 | |
| Updated patient journey to include new allow animation gif | August-21 |
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| Added meeting room/user room report to clinic level reporting | August-21 |
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| Improved reporting UI for date selection and reporting cards | August-21 | |
| Improved accessibility display of patient user journey | August-21 | |
| Pre-call test improvement to allow users with high latency to pass the network connectivity tests | August-21 |
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| Further SSO improvements for login processes | August-21 | |
| Added End Call confirmation modal to be able to disconnect calls from the waiting area dashboard | August-21 | |
| Reporting cards now load individually to improve performance for platform level reports | August-21 | |
| Included meeting room data in Organisation level report | July-21 | |
| Updated clinic tagging configuration to display in clinic setting | July-21 |
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| Improvement to switching camera stream on iPad | July-21 |
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| Fix to properly detect Microsoft Edge version in the precall test | July-21 |
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| Updated precall test to properly show the resource centre links on failures |
July-21 |
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| Added additional configuration field for SSO | July-21 | |
| Request Camera tool no longer flips camera feed | July-21 | |
| Patient entry flow updated designs of buttons | July-21 | |
| Updated SSO behaviour for domains who have switched SSO off temporarily | July-21 | |
| Introduced fix to stop users from changing their email address to an invalid email | July-21 |
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| Updated wording of Consultations report to be "Waiting Area Consultations" | July-21 | |
| Added new confirmation modal for Joining a Call (configurable by clinic) | July-21 | |
| Introduced more user friendly precall test experience for users. | July-21 | |
| Added first changes to UI Kit to enable new pre-call test functionality | June-21 | |
| Created new report to show user room and meeting room activity | June-21 | |
| Changed default options to have user rooms disabled when adding a new user to a clinic | June-21 |
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| Updated logo for Microsoft Edge on the call entry page | June-21 | |
| Added screen sharing capability for MacOS users on Microsoft Edge and Firefox | June-21 | |
| Added browser support for Microsoft Edge on Android devices | June-21 | |
| Improved screen share stream negotiation to ensure that users no longer receive the "no stream is available message" | May-21 | |
| Increased font size to 16px across the platform | May-21 |
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| Added additional compatiblity for iOS web browser usage | May-21 | |
| Removed the disable live clinic updates option from the my clinics page | May-21 | |
| Clinic list on the waiting area dashboard is now displayed in alphabetical order | April-21 | |
| Added feature to quickly enable a microphone or camera on a mobile device when interrupted by a phone call | April-21 |
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| Fixed transcoding of video files for playback | March-21 |
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| Fixed issue with drop down menu failing to close in some situations | March-21 |
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| Updated Users reporting card to be more appropriately named as "Service Providers Summary" and updated wording inside the report | March-21 |
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| Fixed issue with allowing 0429 mobile prefix to be sent sms invitations | March-21 |
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| Enabled screen sharing for Safari on macOS devices (to chrome) | March-21 |
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| Added ability to email reports that are shorter than 2 month period | February-21 | |
| Added help tip for changing password to ensure 13 character password complexity was met | February-21 |
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| Added popup help tip for new callers in a meeting room | February-21 | |
| Update to my clinics page to ensure better refresh times and accuracy of information | February-21 | |
| Ezispeak on demand interpreters Add-on available for testing | January-21 | |
| Change to behaviour of transferring users back to "the waiting room" in rooms. | January-21 | |
| Added ability to be able to run reports for longer than a 2 month period | December-20 | |
| Improved technical issue notification yellow banner | December-20 | |
| SSO Available for testing on UAT | November-20 |
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| Added display of waiting users to meeting rooms | November-20 |
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| Callers who enter without completing details now show as "Anonymous user" | November-20 |
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| Added ability to set tools and add ons to view only mode for patients | November-20 | |
| Added ability to set default behaviour for taking a photo as a guest when entering a meeting room. | October-20 |
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| Fix synchronised video playback of video recordings (healthdirect After Hours GP helpline only) |
October-20 |
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| Sharing audio via screen share |
October-20 | |
| Fixed email invitation/password reset links to be directed properly to vcc.healthdirect.org.au | October-20 | |
| Added check to ensure that a clinic unique domain cannot be created if it exists as a shorturl. | October-20 | |
| UI change for login page in preparation for Single Sign On | October-20 | |
| Introduced security check for devices who have been disconnected from the server for longer than 2 minutes to not automatically rejoin calls. | September-20 |
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YouTube sharing add-on |
September-20 |
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| Lock/Unlock video call session functionality |
September-20 |
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| Show warning message to iOS users to not navigate away from the screen when in the waiting area queue |
September-20 | |
| My clinics page not properly updating with large amount of clinics | September-20 | |
| Microphone only goes to your default mic in Chrome, Edge and Safari during a Video Call. |
September-20 |
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| Created short URL links go to vcc2 instead of videocall.direct |
September-20 |
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| Sharing Waiting Area URL via SMS and email |
September-20 | |
| As mentioned in previous communication, the sign in page has been updated with a link ‘Need an account?’ which will link to a directory of telehealth contacts at each health service. ‘Need help?’ will link to a page with tips on how to sign in |
August-20 | |
| Reporting improvements: Consultation reports will now accurately reflect call duration. Summaries (the cards) within reports will now accurately reflect call activity for the date range selected. | August-20 | |
| SMS notification processing now validates a mobile number - meaning if incorrect number of digits entered, it will flag to the user to correct to continue |
August-20 | |
| Added counter of users in meeting rooms to show occupancy | July-20 | |
| Inviting a user to multiple clinics before account has been created behaviours |
July-20 |
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Added ability to put a delay on Email Waiting Area notifications |
July-20 | |
| Video Call optimisation for low powered CPU devices on Google Chrome and Microsoft Edge Chromium browsers |
July-20 |
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| Music Playlist updated and does not link to music provider page | July-20 | |
| Advanced options: Noise Suppression [ON/OFF], default is on | June-20 | |
| Side effect issue resolved with Google Chrome redirecting some users to an invalid link | June-20 | |
| Notification to prevent users trying to open more than one tab for the same video call session |
May-20 | |
| Meeting room participants can now be transferred to other meeting rooms. | May-20 | |
| Resolving issues with precall tests on some iOS devices (e.g. iPad Pro) related to detecting microphone and camera | May-20 | |
| Improvement of Audio and video connection on iOS devices | May-20 | |
| Refresh and hang-up buttons not appearing on some iPhone devices (e.g. iPhone 6s). Refresh and hang-up buttons are now visible | May-20 | |
| If a user hits cancel for camera access when asked to allow camera: it is difficult to then subsequently allow if this was done in error. If a user has cancelled camera access in error as they enter a consult, they will now be able to refresh the page by clicking the 'restart camera' button - so they are presented with the option to give permission again | May-20 | |
| When navigating away from a tab whilst on-hold in a waiting area, the caller may have dropped from the queue. The caller can now tab away from the waiting area and remain in the queue. They will see an indicative message while on hold | May-20 | |
| Bandwidth data returned to Organisation level reports | May-20 | |
| Fixes and improvement to reports | May-20 | |
| Camera switch shortcut if service provider has more than one camera available to use |
May-20 | |
| Availability of Reporting at Clinic Level |
May-20 | |
| Default timezone for new clinics set from Organisation configuration |
Apr-20 | |
| Admin users will now be able to change to a new default timezone at the Organisation-level, under the Organisation Configure menu. This default setting will be adopted by all new clinics created under that Organisation. See screenshot below | Apr-20 | |
| iOS devices can successfully complete the connection test when attempting to enter a call on a waiting area with permissive settings turned on. | Apr-20 |
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| Microsoft Edge Chromium is listed as a supported browser in the Pre-Call Test results. | Apr-20 | |
| Improved the input field UX on the profile page | Apr-20 | |
| Independent report summaries, foundational work for clinic-level reporting |
Apr-20 |
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| Fixed 'Failed to answer call' error when attempting to rejoin a session that is still in the answer state |
Apr-20 | |
| Music Player version fixed | Apr-20 |
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| Microsoft Edge is listed as a supported browser in the Pre-Call Test results | Apr-20 | |
| Meeting Rooms now support up to 6 connections (6 participants from different locations in a single video call) | Apr-20 | |
| Update music player (for iOS) | Apr-20 | |
| Video Call upgrade as a separated, larger instance in the Amazon Web Services (AWS) cloud, dedicated to healthdirect Video Call use only | Apr-20 | |
| Add ability to whitelist IPs to brute login rate limiter | Mar-20 | |
| Fix alias generation issue for register/me and register/token | Mar-20 | |
| Increase login attempt for IP to 20 | Mar-20 | |
| Add detection of support for new Microsoft Edge Browser | Mar-20 | |
| Fix Waiting area transfer from dashboard | Mar-20 | |
| Add outage notification mechanism for call, team, platform, waiting area and sign-in. This is for notification of ongoing issues while the platform is available | Mar-20 | |
| Fix Organisation report template typo | Mar-20 | |
| iOS audio device input capture test and recapture if failure takes place | Mar-20 | |
| Update the message displayed on vcc.healthdirect.org.au | Mar-20 | |
| Update consultations report for leave time based on participant leave event | Mar-20 | |
| New clinics created are now available in the transfer list | Mar-20 | |
| Improvements in platform admin reporting | Mar-20 | |
| Improvements in connection time for joining calls | Mar-20 | |
| Reporting on restricted waiting area setting in Google Analytics | Mar-20 | |
| Initial optimisation of report queries | Feb-20 | |
| Added exception mode checking for audio input test in the waiting area call check, and add a default exception mode to each check type | Feb-20 | |
| Implement workaround to make iPad Safari 13 display correctly in the participant information | Feb-20 | |
| Prevent mobile devices sleeping while in an empty room by providing a porthole video (or muted audio) element that plays in the hold screen | Feb-20 | |
| Update reporting interface to add a button when changing report parameters to apply and re-run the reports | Feb-20 | |
| Clinic dashboard updates slowly for a larger number of clinics | Feb-20 | |
| Fix team switching paths under the team switch selector when operating under platform relative paths | Feb-20 | |
| Fix addon configuration, help link loading, and logo upload on platform relative paths | Feb-20 | |
| Improves the accuracy of the media start time by using the timestamp of the first written RTP frame as the reference | Feb-20 | |
| Fix precall configuration under platform relative URLs | Feb-20 | |
| Fix issue with first time user profile setup on meeting room URLs when operating under platform relative URLs | Feb-20 | |
| Fix room entry URL for platform relative URLs | Feb-20 | |
| Fix connecting of the team socket when operating under platform relative paths | Feb-20 | |
| Fix waiting area first name validation | Feb-20 | |
| Fixed data collection submissions CSV export bug (AGHP Video Call) | Feb-20 | |
| Fix video recording playing finished videos in the background (AGHP Video Call) | Feb-20 | |
| Fix video buffering and loading spinner on video sync, improve video's getting out of sync on unexpected buffering. Videos should wait for all videos to be buffered before playing (AGHP Video Call) | Feb-20 | |
| Platform teams will automatically redirect to platform relative pathing | Feb-20 | |
| Prevent portable devices (ie. Mobile Safari on iOS devices) from opening multiple windows with competing media capture | Feb-20 | |
| Fixed Consultations report custom tags misalignment | Jan-20 | |
| More improvements to video recording playback | Jan-20 | |
| Correctly show the state of the participant audio/video tracks in the participants modal | Jan-20 | |
| Handle issues with recapturing video on iOS devices when the microphone has not stopped correctly. | Jan-20 | |
| Add waiting area status column, and enabled waiting area total to Waiting Area report | Jan-20 | |
| Updates to fix variable total clinic counts in reports | Jan-20 | |
| Enable the Cancel button to work on the Important Information page. | Jan-20 | |
| Improve synchronised video play | Jan-20 | |
| Error 404 pages on platforms should show a correctly white labeled page | Jan-20 | |
| Fix audio recording not recording all streams (AGPH Video Call) | Jan-20 | |
| Extend expiry count time on notifications | Jan-20 | |
| User should now be able to remove post call survey form link | Jan-20 | |
| Check clinic subdomain when creating a new clinic and report errors appropriately | Jan-20 | |
| New instance rotated in to replace previous instance, and NodePing configurations updated | Jan-20 | |
| Fix recording upload processor to stop hanging (AGPH Video Call) | Jan-20 | |
| New base AMI updated with new security updates, and Threatstack security monitoring to track logins and data exfiltration attempts | Jan-20 | |
| Abandoned calls captured in AGHP collection reporting. | Jan-20 | |
| Update input label for patient name | Dec-19 | |
| Improve patient UX when disconnected in the waiting area | Dec-19 | |
| Updated recording video playback control (AGPH Video Call) | Dec-19 | |
| Fix issue with a pending call not being removed from the waiting area queue when the patient closed the window before the connection to the queue was fully established. | Dec-19 | |
| Add support for waiting area collection requests to be queued prior to join completion, to be processed once the join is completed. | Dec-19 | |
| Add support for a separate terms of service URL for users signing up to a platform | Dec-19 | |
| Turn off autocomplete on the waiting queue entry form | Dec-19 | |
| Improve redis scan performance | Dec-19 | |
| Add in support for reporting AHGP patients in the waiting queue (with plugin updates) | Dec-19 | |
| Add analytics on the waiting calls route | Dec-19 | |
| Further improvements to the video recording player (AGPH Video Call) | Dec-19 | |
| Adds recording player for audio recording submissions (AGPH Video Call) | Dec-19 | |
| Adds a loading spinner to the call list when loading the list initially | Dec-19 | |
| Add support for searching collection item metadata (such as Patient Identifier) | Dec-19 | |
| Refactor audio recordings APIs to support streaming and byte-range headers (AGPH Video Call) | Dec-19 | |
| Provide an improved video recording playback player (AGPH Video Call) | Dec-19 | |
| Provide camera, microphone, browser and bandwidth information for participants from the waiting area dashboard | Dec-19 | |
| Add support for byte-range headers for media seeking from data collections | Dec-19 | |
| Adds session ID search to data collections | Dec-19 | |
| Add search by session ID to collections | Dec-19 | |
| Fix issues with recordings not being correctly uploaded when they are not terminated correctly (AGPH Video Call) | Dec-19 | |
| Ignore empty files, or recording files that do not report any codec information(AGPH Video Call) | Dec-19 | |
| Add metadata column to submission items | Dec-19 | |
| Fix refreshing connections in SFU calls | Dec-19 | |
| Support the submission of data collection metadata | Dec-19 | |
| Fix recording upload path for storage of session audio recordings(AGPH Video Call) | Dec-19 | |
| Metadata aware recording processor (AGPH Video Call) | Dec-19 | |
| Update the SFU connections to report bandwidth and call quality metrics. Add overall metrics to the connection store (this will support the connection information in the waiting area) | Dec-19 | |
| Fix exporting of file columns in collection export | Dec-19 | |
| Update video recording to pass in metadata associated with the call, and display it (AGPH Video Call) | Dec-19 | |
| Initial video recording playback viewer (AGPH Video Call) | Dec-19 | |
| Allow splash images (eg organisation logo) up to 5MB | Nov-19 | |
| Google Analytics for user journey | Nov-19 | |
| Adds video recording waiting room configuration (AGPH Video Call) | Nov-19 | |
| Add ability to prefill patient entry fields from query parameters when entering a waiting area | Nov-19 | |
| Adds support for having video recorded sessions for AGPH Video Call based on caller selection. | Nov-19 | |
| Adds a new data collection renderer to display queued call information for AGPH Video Call. | Nov-19 | |
| Ability to upload audio announcements that can be played during the waiting room music playlist. | Nov-19 | |
| Ability to configure the default playlist for the waiting area (and waiting room) music player | Nov-19 | |
| Call quality level check settings | Nov-19 | |
| Automatic setup & test before consult begins | Nov-19 | |
| minimum consultation duration' on the reports page itself. | Oct-19 | |
| Adds ‘Longest hold’ column to clinics list to display the longest time that a caller has currently been on hold for. | Oct-19 | |
| Clinic activity summaries and clinics lists realtime, resulting in quicker data updates, and auto incrementing timers. | Oct-19 | |
| On hold summary statistics to the clinics' list views | Oct-19 | |
| Time to abandon reporting: time the participant waited in the queue before abandoning the call. | Oct-19 | |
| Bandwidth inclusion in reports. | Oct-19 | |
| Implement multiselect for reporting tags | Sep-19 | |
| Default waiting area session duration to 3 hours | Sep-19 | |
| Show warning message when sharing potentially dangerous files. | Sep-19 | |
| Fix issue with some cameras capture of higher resolutions. | Sep-19 | |
| Add some explanatory help text to the 'Name' field. | Sep-19 | |
| Support for switching the HTTP long polling signalling connector in the event of a websocket failure. | Sep-19 | |
| Make platform reports accessible to multi org users. | Sep-19 | |
| Changes ‘Hangup' to ‘Disconnect caller’ in call manager. | Sep-19 | |
| Updates the text present when a caller is on hold. | Sep-19 | |
| All users Pagination | Sep-19 | |
| Allow desktop notifications to be enabled/disabled from the My Clinics view. | Sep-19 | |
| Restrict the creation and deletion of meeting rooms to admins | Sep-19 | |
| Add chevron in the organisation clinic select box | Sep-19 | |
| Added Reports to platform | Sep-19 |
If you have any questions, please contact the Healthdirect Video Call Team on 1800 580 771 or send an email to videocallsupport@healthdirect.org.au.
Newly completed features that involve change management will each have a webinar conducted. Details about these webinars will be emailed as they are scheduled.